Customer ReviewsforBev Smith Kia

Bev smith Kia has a ***** infestation issue in which they blame on business next door they are completely aware of issue and are selling these cars. Most pre owned certified are infested and bombing individual cars is not clearing cars from infestation.

Honestly the worst place to buy a car. Please be aware It was a used 2023 outer banks bronco so after one of the managers named ******* stormed off cause he got frustrated with negotiations, he wouldn't even show his face no one ever sent over any of the paper work that they said they would. Paperwork they said they would give us when we got the car Stating what was fixed what was done, if it was detailed or balanced or one of the cars open recalls that needed to be done or anything that needed to be done ..Anyways, When I first when to see the car there's a light bar on it looks pretty sweet and everything the car was perfect. Well the second time I went to see the car and buy it I told pat that light bar was bent they assured me that it was like that little did they know I took pictures of it when I went the first time and it wasn't bent.The light car was bent and after arguing for a while they said they would fix it. Not only did they break one of the screws and didn't fix it they bent the top frame of the car and did not say one word. Now I'm driving home and they had closed by that time, I can't drive back I have a job and it was my only day off this car is loud and howling noise came from the car I have my 90 day warranty that clearly stated on the glass of the car.I called today to let them know the problem. I spoke with pat the sales man that was in charge of making sure the car was perfect and that wasn't true he assured me and my dad that we had 90 days if the car had any problems. Well when I called today and talked to him he said he never said that and that they aren't responsible. I told him to have a GM call me and I would take the call never called me to see what was the issue.One of the managers had the nerve to tell me "I hope not all customers are like you" just cause I didn't want to roll over and pay the first price they told me when I wanted a better one.If you do go to this deal ship be carful they might tamper with your car as they did mine.

if I could leave a no star review I would. I have calling service and left a VM with a **** at 9:30am yesterday. Im now sitting here still waiting for a call back from said ****. its now 2pm next day. that is 30+ hrs. I did call back 3 times today trying to give them ample time. if you have all the time in the world, please use this facility. not me. if I was not stuck working with them because of the extended warranty I got bundled into my car loan, I wouldve said h**** no. Ive bought 4 cars from them. never ever again. I suggest ANYWHERE else but here.

First off, purchased a brand new forte and before the car hit 500 miles left me and my 3 kids stranded in the middle of the highway SEVERAL times. After 2 months of back and forth they talked me into trading it for another POS vehicle. Which started to give me problems since day 1. I tried to trade it in but had too much negative equity from the 2 previous sales. Finally was able to get a new vehicle after putting $14k down.. I left putting my trust into the professionals to verify that the vehicle left with insurance. 2 weeks after was involved in an accident where I was then told I had no valid insurance. Now Im left paying for a vehicle which would otherwise be totaled if I had insurance. Looking back now, I feel like I was taken advantage of from day 1. This dealership is full of liars and manipulators that are taught to tell you anything for a sale. I strongly advise anyone wanting to purchase a vehicle to stay as far away from Bev smith Kia/Toyota.

Bait and Switch. This dealership should be sued for their lies. I confirmed with the salesperson that the car is available and that I will be coming to purchase it. I drove all the way from ******* with a 2 yr old child to find out the car was sold to wholesale auction? Really? Hmmm what are the odds of that on the same day of my arrival. They put my family's life at an unnecessary risk for a car that likely was never even on their lot. Pure lying trash. As a Doctor **** take my advice and do not go here.

2023 Kia ***** silver, purchased on December 20, 2022.1.3/24/2023 car bought in for side view mirror warning light. To Bev Smith Kia, Ft. Pierce, Fl Performed 360 Multi point inspection, completed.Given fault code where 3 items failed.Found right rear tail light was broken. No work performed, advised customer to go thru insurance. Not warranty item outside influence. Recommended rear right tail light, left rear radar labor 9.0 includes diag. left rear bumper total $ ******* to repair.2.Claim filed with insurance on 3/26/2023 and bought to Classic Collision for right brake light replacement. While driving there, terrible smell inside car was noted and reported to Classic Collision.Car towed to Bev Smith Kia on or around 4/5/2023 as Classic Collision could not find dead animal and recommended towing car to Bev Smith Kia as they had better equipment to find dead animal.3.Vehicle picked up on 5/2/2023.Vehicle cleaned x 3, disinfected and sanitized. Bev Smith Kia says they performed a 360 multi point inspection, installed cargo carpet and ordered trim assembly that was broken by the service department. 4.Service advisor, **** was notified by ** the same day that the Blind spot warning message was still on.5.Was told that part would be in Friday, 5/5/2023.6.No phone call back by Tuesday, May 9th. Car bought in AGAIN and assigned to service person *** and bought back again on 5/19/2023 for mirror and connector replacement. Was told by *** on Tuesday that mirror assembly was in, BUT they forgot to order connector piece. Assured that connector would be in by Thursday, May 18th and an appointment was made for 8 a.m. on Friday.7.Arrived on time. Waited 1.5 hours when *** came back and told me that the new mirror was defective and I would have to come back AGAIN, for replacement.This is unacceptable and corporate has been notified.

Five times I have to had to take my 2018 Sorento to Bev Smith Kia and five times there is no solution. Four new batteries in 6 months, each draining completely within 2 weeks of the change. Total of 21 days without my car, with no solution in sight. Each time they test for parasitic drainage but yet have found nothing. Opened a case with the corporate engineers, and they could not present any solution.....except, now get this! I didn't drive the car enough to keep the battery charged! Today the car has ****** miles, have owned it since 2018, five years, and that is approximately **** miles a year. Isn't that hilarious? The best answer the engineers devise! I would like to approach every potential buyer and say do not buy a *** unless you guarantee to drive it **** miles annually, and that still won't keep the battery charged. Unbelievable, and I am thinking of going to a different dealer, but why if their corporate engineers cannot solve the problem. Plus, when I took the car the first time for this issue in October 22, it was still under warranty until Nov. 18, but of course now the warranty has expired. At least they are not charging me for this continued mysterious problem, and are recognizing the initial warranty report and coverage. Although I have spent 4-5 hundred dollars in jumpstarts and vehicle tows to the dealer, and have been without a car for ******************************************** October, '22. Today, 05/07, it is dead again and I am so disgusted that I don't want to even go there today, so will go tomorrow morning, after the 5th time jumpstarting with AAA. I had to buy AAA because also the first time on a Saturday morning while still under warranty, **************** did not show up as promised. So buyer beware, their after sale service is dreadful. BTW, this is my second Sorento, first was 2015 and never a problem.

My father and mother-in-law in their 80's were convinced to buy a Telluride. Way too much car for them. Then they were beaten over the head with price two times. Paid an additional $35K over MSRP. They also sold them $8000 in additional warranties. They were going to swap the first vehicle for another in the color they wanted and they sold them another vehicle, not in the color they wanted that was $15K more than the first and had snow options on it in *******. This was elder abuse. I will be filing with the ************************ *** Smith, you should be embarrassed by your team at Bev Smith Kia. I hope you wouldn't treat your own elderly parents like this. WARNING: Do not send elderly people on their own to this dealership.

Purchased a used car only because they promised to fix the damages if I put $250 towards the parts. Long story short, its been over a year. My car still isnt fix, I've been getting the run around, nobody calls me back, everyone acts as though they dont know what Im talking about. I signed for a refund check back in August and I still havent received it. Im not pleased with their service or with them selling me a car that they agreed to fix. I wish they would take this car back and give me back my money ??????

Tried to purchase a new 2023 Seltos nightfall from them, they would have to trade from another dealer. ***** seeing a $14,000 mark up over MSRP negotiations began. They first tried offering me $15,000 for my 2017 Kia ******** with ****** miles. ***** back and forth the bottom line was trading my car for the Seltos they wanted with additional $13,900 monies. My offer was initially $8,000 plus my car. I upped it to $9,000. No deal. Too much overcharging here. I previously bought 2 cars from them. A third one is in question.Don't need to sell my ********. Will wait for a better deal elsewhere.