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          John C. Cassidy Air Conditioning, Inc. has 1 locations, listed below.

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            Business ProfileforJohn C. Cassidy Air Conditioning, Inc.

            Air Conditioning Contractor
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.33/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/1/1974

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            The Cassidy Way,Family-owned and operated John C. Cassidy Air Conditioning, Inc., serving South Florida with all your comfort control needs.

            Business Details

            BBB File Opened:
            11/1/1973
            Years in Business:
            27
            Business Started:
            8/10/1996
            Business Incorporated:
            11/19/1969
            Accredited Since:
            1/1/1974
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • John Cassidy A/C
            Business Management
            • Mr. John Cassidy Jr., President
            Contact Information

            Principal

            • Mr. John Cassidy Jr., President

            Customer Contact

            • Mr. John Cassidy Jr., President
            Additional Contact Information

            Fax Numbers

            • (561) 863-8305
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/15/2023

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            Purchased a new HVAC unit In April of 2021 and have had ongoing problems with it Fist the condenser needed replacement Then the **** thermostat stopped working and I was told I needed a new thermostat I purchased a new one and they installed it and it blew again This time the diagnosed that I needed a new electronic board The part was under warranty but the labor charge was over $400 I had to also purchase a new **** thermostat for another $200 After the board was installed the third new thermostat blew They came out and determined that a low voltage wire was crimped and repaired that That seemed to do the trick I spent over $1000.00 on a new HVAC unit and **** Cassidy refused to consider and good will what so ever They came out last week to service the same unit and i explained to the technician the we had a unusual amount of water in the drip pan They checked it out and said everything was fine Last night I see water dripping from my kitchen ceiling under the unit The drip pan was overflowing and leaking the the wood for in my kitchen ceiling Still waiting for the 24 hour emergency service to arrive ************ does not care about there customers When I was disputing some of the charges it took a month for me to speak to a person with authority and I was denied any good will again This is just the wrong way to do business
            Read More

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            george b

            10/13/2023

            My two year old airconditioner stopped running and I called the installer, John Cassidy AC, to fix it. On the first call, the technician checked the system and stated everything was fine. I was charge $259. That night the system stopped again. The next day the technician determined that the thermostat was not funtioning properly and replaced it. I was charged $232, just for the thermstat. Two days later the system stopped again. Since it was a Sunday, I was informated that the service charge would be $200 plus parts. Their policy is no call backs honored on weekends. I waited until Monday to call them out. The technician came out and determined that the problem was a clog in the drainage system. He vacuumed it out and the system is now running properly. No charge. Although it was frustrating that it took three tries to fix the system, my main issues were associated with the magnitude of the invoices. I called Cassidy to discuss it. First the charge for the thermostat. I found the exact thermostat at two places for $59 dollars. Since Cassidy buys in bulk and at wholesale, I guess they pay about $40 or so for each one. That replesents a markup of 6 time, or about $200!! I told them I felt that was price gouging.but they said it was their practice. The fact that the thermostat was not even the issue was ignored. Second the charge for the first service call. I was told over the phone that it would be about $100 and some. The actual invoice had a service charge of $114 AND a charge for the technicians hourly charge of $145, totalling $259!! During the phone call, Cassidy eliminated the $145 charge for the technician's time but would not change the charge for the thermostat. I paid about $350 to unclog a drain line, but would have paid $500 if I hadn't called and complained. Don't use this company.

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

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