Business ProfileforFlorida HVAC Company Inc

Hello- I installed a HV** with this company in April of 2022. With-in 6 months the unit was not operating properly. It would not cool properly no matter what temperature the thermostat was on, it would come on and then off very frequently on auto. I got in touch with someone from ALL YEAR Cooling who tried to sell me extended warranty to which I had to explain that I had the system for less than a year and should have warranty- not only that why should I have issues with a unit that was just recently installed? I'm disappointed I did not get a name at this point because the way I was treated as a brand new customer was awful. The person was basically trying to tell me that it is routine maintenance. They finally relented and said they would send a tech free of charge. They sent a tech out to perform "maintenance" whatever that meant and it was fine. With in a couple of months the ** was again leaking and turning on off and on and off. I called to speak to a manager, the manager was supposed to call back. Never did. They sent another tech out and performed "maintenance" again. All in all- they sent a few techs to "perform routine maintenance" in the very first year of installing the HV**. Not to mention I have called and left multiple messages in the first year for a manager to give me a call back. As you can tell the manager has never called me back. The reason; "it is summer and everyone is busy". Again the HV** was leaking and turning on and off. I called All Year Cooling in July of this year (2023) to look at the ** again. I asked them for a time frame of when the Tech would be arriving because I work primarily in the day time. The tech calls me 3 hours after the time frame, no apology with the most disrespectful & hostile tone that I told him I will call the office to reschedule. At this point- I was so disappointed with this company I thought let me cut my losses short and look at another company that can repair the cost. I called another company to come out to take a look at the unit In July, 2023. They told me that the system is so severely compromised from improper installation that they would need to take out the entire system and replace with a brand new system. In August 2023, the HV** was leaking so profusely, that I had to call my insurance company and get water remediation they assessed the floors and walls and said it was a complete loss. All year Cooling came again in August, to "repair it". Now a month later the ** unit is turning on and off actively again, like an on set of the same exact issues from before. On top of the ** issues still not being remedied, I now have to repair my flooring on my second floor. I now have to get mold remediation from the moisture caused by this horribly installed **. Not to mention that fact that member that members in my family and friends are eerily sick upon entering the house hold. I want to solve this situation amicably. I want the system to be completely replaced. No more repairs.