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Business ProfileforAirworx Air Conditioning & Refrigeration, Inc.
At-a-glance
Customer Complaints
3 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Business Details
- Location of This Business
- 11924 Forest Hill Blvd Suite 10A-400, Wellington, FL 33414-6256
- BBB File Opened:
- 9/2/2015
- Years in Business:
- 9
- Business Started:
- 8/18/2014
- Business Incorporated:
- 5/23/2014
- Accredited Since:
- 9/4/2015
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 201475582 for this business, issued by Palm Beach Tax Collector
These agencies may include:
Palm Beach Tax Collector
PO Box 3715, 301 N. Oliver Ave, 3rd Flr
West Palm Beach FL 33402
- Type of Entity:
- Corporation
- Business Management
- Mr. Evid Valero
- Ms. Yulisleidy Camacho, Vice President
- Contact Information
Principal
- Mr. Evid Valero
Customer Contact
- Mr. Evid Valero
- Ms. Yulisleidy Camacho, Vice President
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
3 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Mike W
08/11/2022
Airworx Air Conditioning & Refrigeration, Inc. Response
08/23/2022
We installed a new ** system on September 8th, 2020 at ******************** home.
Per the contract that **************** signed we included a 10-year parts warranty through the manufacturer Trane with a 1-year warranty on labor provided by Airworx **.
Airworx ** includes a time Maintenance visit 6 months or thereabout after the initial installation date.
Preventative maintenance of the ** system is the owner's sole responsibility and is not included in the purchase of a new system outside of the one that is included with the purchase. All systems should have preventive maintenance due to clogged condensation lines along with changing filters along with other items that need to be looked at for proper operation of the system.
We have yearly preventative maintenance plans we offer at a nominal fee. We actually offered that service to **************** on a few occasions.
We had called and left a message on ******************** voice mail offering to sign him up for our maintenance plan on March 12th, 2021 @ 4:28 pm
(We record all our outbound calls with a date time stamp, that's how come I know the exact time). **************** did not call back at that time.
Fast forward a bit to April 2021. We sent a technician out to Mr. ******* property on April 23rd, 2021 for a thermostat not working that he called in. My technician diagnosed that the thermostat needed to be recalibrated, he completed that, and the thermostat was up and running in no time. At that visit he also looked through the unit, made sure all was cooling properly and completed
the 1x free preventative maintenance as we offer.
**************** at that time did not sign up for a yearly maintenance plan that was offered to him by our technician.
August 11th, 2022, 1 year and 11months from installation date we received a call from **************** regarding water leaking. We informed **************** that his drain line was clogged and caused the water leak.
Condensation lines are required to have preventative maintenance, as HV** systems create condensation and need proper drainage to prevent these types of situations.
This system was installed per the current building code requirements and passed a final inspection by the city of Wellington.
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