BBB Accredited Business Profile

Alpaca Direct, LLC

Alpaca Direct, LLC

(888) 306-0111

Alpaca Direct, LLC

13 years in business
1016 W Hayden Ave
Hayden, ID 83835-8793
Fax Numbers
  • (208) 762-2600
Additional Phone Numbers
  • (208) 209-7079
Additional Email Addresses
  • jimh@alpacadirect.com
  • info@alpacadirect.com
BBB File Opened: 07/06/2011
Business Started: 05/01/2004
Business Started Locally: 04/25/2011
Business Incorporated: 04/25/2011 in ID
Type of Entity
Limited Liability Company (LLC)
Business Management
  • Ms. Melanie Moore, Accounts Payable
Business Category
  • Yarn
  • Sweaters
  • Designer Apparel
  • Online Shopping
  • Wholesale Womens Apparel

Products & Services
Socks, Sweaters, Mittens, Yarn, Scarves, Slippers, Crafting Fibers and Accessories
Service Area
We service the following area(s): Idaho, Nevada, Oregon, Washington
Alternate Business Names
  • AlpacaDirect.com
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Methods of Payment
  • VISA, Mastercard, Cash, Paypal
Refund & Exchange Policy: 

We want you to be happy with your purchase. All of our products have a 100% money-back guarantee of authenticity and against defects and faulty workmanship. Shipping and handling are refunded if the return is a result of an error on behalf of AlpacaDirect.com and the items are returned via standard ground shipping (Please don't express mail your return to us). Exceptions: Patterns, Pattern Books, and DVDs are not refundable if opened. If the original item is opened and is damaged or defective, or if an incorrect item was shipped, you may receive credit for these items.

The item must be returned in the same condition as it was sent, unworn and with the original tags affixed and postmarked within 30 days. (Don't worry, we don't put price tags on the gifts we send out). Although we check all merchandise for defects and damage prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects. If you need to exchange an item for a different size or color, send it back (at your cost) and we'll pay the shipping on our end to send you the alternate product.
Need an exchange in a hurry? Just make a new purchase and return the other order for a refund. You will be responsible for the costs to send the product back to us. You will be refunded the shipping cost if the return is a result of a manufacturer error or our error.
For fastest processing, please use the 'Self Service' returns process (See below). Otherwise, please call AlpacaDirect.com customer service at 208-209-7079 or request a return authorization online in our customer service section. We suggest you send the package by registered or insured mail since alpacadirect.com is not responsible for items lost or damaged while shipping. Clearly, print your name, address, and RA# on the outside of the package in the return area and mail to:
Alpaca Direct - Returns
1016 W. Hayden Ave
Hayden, ID 83835
USA

 

 

 

BBB accredited business

A+

Overview

This company offers the online sale of Alpaca woolen products, including yarns, socks and gifts.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

M: 10:00 AM-4:00 PM
T: 10:00 AM-8:00 PM
W: 10:00 AM-4:00 PM
Th: 10:00 AM-4:00 PM
F: 10:00 AM-4:00 PM
S: 10:00 AM-3:00 PM
Su: Closed

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Alpaca Direct, LLC

Alpaca Direct, LLC

BBB ACCREDITATION SINCE 10/01/2007

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