Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Washington Auto Carriage has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforWashington Auto Carriage

            Truck Repair
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/1/1999

            Years in Business: 118

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Washington Auto Carriage offers truck repair sales and service.

            Products & Services

            Truck Repair

            Business Details

            BBB File Opened:
            6/12/1998
            Years in Business:
            118
            Business Started:
            1/1/1906
            Business Incorporated:
            10/30/1986
            Accredited Since:
            12/1/1999
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Fabrication & Truck Equipment Inc.
            • Inland empire Mitsubishi Fuso
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Ms. Cindy Cloe, Office Manager
            • Mr. Terry Fout, General Manager
            • Jeannie Robblee, Member
            • Neil Robblee, Member
            Contact Information

            Principal

            • Mr. Terry Fout, General Manager

            Customer Contact

            • Ms. Cindy Cloe, Office Manager
            Additional Contact Information

            Fax Numbers

            • (509) 534-1623
              Primary Fax

            Phone Numbers

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/22/2021

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Resolved
            The company assured me they had installed the system and was no problem, I paid 870.00 to have the rv towed to the shop, then the service manager started to lie to me about status, I drove 4 hours to Spokane Washington and then the manager didn’t want to show me my rv because he didn’t do anything but lie to me about the situation , this is after a month of nothing but the run around and excuses, I rent the rv out and am losing 150.00 a day over a bunch of lame excuses
            Read More

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mark M

            1 star

            01/10/2024

            We purchased a ****** snowplow from Washington Auto Carriage (WAC) and had returned there for routine maintenance over the years. In April 2023, we dropped off the snowplow pump at WAC for an overhaul. We anticipated a service time of a couple of months and so did not check in with WAC until June. Between mid-June and mid-August we received various reasons why no work had been done, finally getting the pump on August 29 (cost $1,301.13). WAC said they tested it and we trusted their work product so did not immediately test. When we reattached the pump to the plow on Nov 2, it didnt work and upon further investigation, determined there was little/no hydraulic fluid (so WAC could not have tested it). We added fluid, it still didnt work, called WAC and ended up returning it to WAC. WAC found an issue with the seals and o-rings, replaced those and said they tested it. We reassembled and the plow did move up and down but not side to side. Called WAC and they suggested replacing the hydraulic connections but did not have the parts. This drove us to find an alternate source (Source). We purchased the fittings, the plow still did not work and the Source offered to take a look at the pump. Upon inspection, they determined the hydraulic fluid had been contaminated (smelled liked a solvent) and had ruined all the seals. Our only deduction was when WAC completed the second repair, a solvent was used to clean but was not properly flushed, resulting in damaging the second set of seals. The Source flushed the pump, replaced the seals and it has worked! This cost us $439.55.The length of time for repairs, the apparent lack of attention to repair procedures, and the overall service level was unacceptable. It required multiple trips (105 miles roundtrip), numerous phone calls (numerous as most messages left were never returned), an additional $439 spent to get it fixed, and just general frustration in dis-assembly and assembly of the plow.

            Local BBB

            BBB Great West + Pacific

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.