This Business Is Not BBB Accredited

Northwest Backpack Specialties

Northwest Backpack Specialties

(866) 669-7225

Northwest Backpack Specialties

PO Box 1482
Ephrata, WA 98823-1482
Additional Email Addresses
  • customer.service@nwbackpack.com
BBB File Opened: 07/10/2013
Business Started: 05/01/2009
Business Started Locally: 05/01/2009
Business Incorporated: 05/01/2009 in WA
Type of Entity
Corporation
Business Management
  • Mr. Eric Ping, Owner
  • Mrs. Kemi Ping, Vice President
Business Category
  • Sports and Recreation
  • Camping Equipment
  • Mountain Climbing
  • Rock Climbing Instruction

Alternate Business Names
  • Northwest Backpack
  • NW Backpack
  • NW Backpack Specialties
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Methods of Payment
  • All major credit cards and Paypal
Refund & Exchange Policy: 
Except as noted in our policy, you may return your purchase if for any reason you are not satisfied with a product for the first 1 year from the date of sale.

Returned items must be in new unused condition with all packaging, tags and literature. You must obtain an RMA number from customer service prior to returning a product.

We will not accept returns on the following items:

Damaged or Warranty issues. Please contact the manufacturer.
Special order or discontinued items
Climbing equipment (ropes, harnesses, hardware, etc)
Food products
Electronics

Special exceptions to the above may be made, such as if the product received does not match the product ordered.

Returns due to our mistake will be processed at no charge as long as customer follows our return procedures, and we will provide a pre-paid shipping label to use when returning the product. Customer is still responsible for proper packaging, and is advised to obtain insurance. Damage to the product during transport back to us is not our responsibility and may void your return.

All other returns within one year of purchase date will be subject to a 15% restocking fee, and customer is responsible for paying shipping to return products to us. We do not accept cash-on-delivery returns.

Returns made after one year of purchase may be subject to a 20% restocking fee.

Any products which came direct from factory or must be returned to factory upon return are subject to additional shipping fees unless the return was due to our mistake.

Orders returned to us by a delivery carrier as refused, bad address, or any other reason without prior notification or authorization will be subject to a minimum 20% restocking fee plus our actual shipping costs at our discretion.

In the event that the items being returned received free shipping on the original order, the net refund will be the purchase price of the items less our actual shipping costs.

Our cost to ship the product to customer is non-refundable except in the case of our mistake.

No refund shall exceed the amount paid by customer.

Out of Business

Out of Business

According to information in BBB files, this business is no longer in business.

Overview

Camping, Backpacking, Hiking and Sporting goods. Hunting supplies. Climbing/Mountaineering supplies.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Northwest Backpack Specialties

This Business Is Not BBB Accredited

Northwest Backpack Specialties

Out of Business

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