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          Point Roofing & Restoration, LLC has 1 locations, listed below.

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            Business ProfileforPoint Roofing & Restoration, LLC

            Commercial Roofing
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.86/5stars

            Average of 29 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/12/2012

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Point Roofing & Restoration, LLC offers residential, commercial and industrial roofing, gutters, siding and windows services.

            Products & Services

            Roofing, Gutters, Siding, Windows

            Business Details

            BBB File Opened:
            7/17/2012
            Years in Business:
            11
            Business Started:
            6/11/2012
            Business Incorporated:
            6/11/2012
            Accredited Since:
            7/12/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            45
            Hours of Operation

            Primary

            M:
            12:00 AM - 12:00 AM
            T:
            12:00 AM - 12:00 AM
            W:
            12:00 AM - 12:00 AM
            Th:
            12:00 AM - 12:00 AM
            F:
            12:00 AM - 12:00 AM
            Sa:
            12:00 AM - 12:00 AM
            Su:
            12:00 AM - 12:00 AM
            Business Management
            • Mr. Mike LaPointe, Owner
            • Ms. Mechiella J La Pointe, Member
            Contact Information

            Principal

            • Mr. Mike LaPointe, Owner
            • Ms. Mechiella J La Pointe, Member

            Customer Contact

            • Mr. Mike LaPointe, Owner
            • Ms. Mechiella J La Pointe, Member

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/08/2022

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Resolved
            First, before my re-roofing of my covered patio never leaked. Again never leaked before the 2020 re-roofing. After having my whole home re-roofed in August 2020 I had to call them back due to leaks in *****************. After almost two weeks they sent an inexperienced roof repairman who had no idea why the roof leaked and attempted to blame the wall of my house. On, 5/7/2022, the same two spots I complained about leaked again. Before I file a complaint with my insurance who will then *** the roofing company since the job was completed in 2020, I hope they will step and send an actual ******************. It appears they used poor flashing.
            Read More

            Customer Reviews

            29 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            James D

            02/16/2024

            Very dishonest company, When you refuse to use them for repairs due to excessive billing they turn complimentary initial visit into a $500 fee. Not ok. And if your gonna lie to customers make sure your not on ********************** system.

            Point Roofing & Restoration, LLC Response

            02/17/2024

            I will be reaching out to you a little later this morning. It looks like there was an emergency repair done on the weekend to slow water pouring into your home, and from what I can see ******* let you know we usually charge for those, but if you do sign for a repair it would be free. Either way, I would like to discuss this with you and find out what you were told. We certainly have never charged for an initial appointment, but if he was not clear about the emergency repair to help stop the water pouring in to your house then I would like to hear about it and will gladly waive this repair charge. 

            Point Roofing & Restoration, LLC Response

            02/22/2024

            I just wanted to thank you again for your feedback. I apologize about the inconvenience that this has caused you and we have taken steps to correct the internal policies that led to this misunderstanding. We do not charge for initial appointments and if there was worked that you were to billed for, you should have had a work order or contract signed at the time of the service. I just wanted to re-iterate that we did waive the bill, as it should never have been sent to you. I hope that this is resolved for you and you will reach out directly if anything else is needed to rectify the situation. 

            Local BBB

            BBB Great West + Pacific

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