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Find a Location

Dennis Dillon Dodge Chrysler Jeep has 1 locations, listed below.

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    Business ProfileforDennis Dillon Dodge Chrysler Jeep

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/2/2010

    Years in Business: 15

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers new and used cars sales, parts, and service.

    Business Details

    Location of This Business
    4025 Cleveland Blvd, Caldwell, ID 83605-6500
    BBB File Opened:
    10/29/2009
    Years in Business:
    15
    Business Started:
    3/20/2009
    Business Incorporated:
    2/5/2007
    Accredited Since:
    2/2/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Dennis Dillon Chrysler Jeep Dodge
    • Dennis Dillon's Caldwell Auto Mall and RV Center, LLC
    Business Management
    • Mr. Bradley B Dillon, President
    • Mr. Dennis E Dillon, CEO
    • Mr. Duane A Sessions
    Contact Information

    Principal

    • Mr. Bradley B Dillon, President
    • Mr. Dennis E Dillon, CEO

    Customer Contact

    • Mr. Bradley B Dillon, President
    • Mr. Duane A Sessions
    Additional Contact Information

    Fax Numbers

    • (208) 459-9520
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/13/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    I bought a new RAM **** BIG HORN CREW CAP 4X4 0n 06/14/2020 for $68,329,92 on July 27, 2023 the engine start making a wear noise and I dicided to call the dealer to make an appointment to inspect my truck and **** services from desk told me to bring in on 07/02/2023 to see what was wrong and see if still under warranty. I left truck for a week and the engineers decided to open the engine because the wear noise was there and they found pieces of metal. **** the service ***** front desk call me to inform me how the process will be, because the issue is Manufacture warranty and my truck still under Warranty. As a General contractor the truck was the only truck that I been use for work to pull my tools trailer the time is been pass over more than 2 moths with out my truck and Dennis Dillon Dodge Chrysler Jeep haven't fix or replace the engine or contact me about when my truck will be ready. I been try to reach **** or **** as a Service Manager and no one answer the phone. I left them message and they didn't call me back until today 09/03/2023 I talk to sales Manager if they can exchange my truck for a new one he reply no because they want to make sure that is going to run but if runs or not my truck is under manufacture Warranty I ask BBB if can help me solve the issue Thank you.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brad B

    1 star

    08/17/2022

    Worst Experience in buying a vehicle EVER, will NEVER purchase anything from Dennis Dillon again.. Hands down will go back to ******************* in ******* ***** over Dennis Dillon ANYDAY... at least when you buy a Vehicle from ******************* the price and financing offered don't change at the last minute. When Dennis Dillon says they will give you ******* off the price to go with there perfered financing.. but then LIE when the buyer qualifies for better terms... they take away the discount and OH WELL... For a person with perfect credit and the means to pay cash they tried to offer ****% interest to a buyer who qualified for 3.9% through the vehicle manufacturer....just to take away the 2k discount..to cost you as the buyer another 6k in financing charges...BUT WAIT you can refinance at a higher interest rate after 7 months per Dennis Dillon at used Vehical rate.. so they( Dennis Dillon) get their money but .. never mind the buyer who accumulate the additional fee's and changes.... as a buyer who in their right mind would pay double the interest just to save the Dealership MONEY.... Dennis Dillon lied and is giving false information to Consumers who are looking to spend hard earned money on a vehicle. This was the worst experience ever to be had.. and we have purchased alot of Vehicle's ... in addition to the lies on price and financing the Vehicle was never Inspected or PDI after arriving from the manufacturer..leaving scratches, dents and defects on a brand new $90,000.00 RAM ****.... Knowing that we as the buyers would be arriving .. and still did nothing... Now we have to have paint corrections and body work done on a BRAND NEW VEHICLE..... STEER CLEAR Consumers.... THEY LIE!!

    Local BBB

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