Business ProfileforBMW of Tri-Cities

*** received my car and 2 days ago for inspection of the steering column. After telling them not to do any work or take anything apart on the car before contacting me, I received a phone call they found the issue, and was quoted a price. I decided to wait and have the car towed home. I received a call later the car was ready for pick up. I opens the car door to a disassembled mess! There were parts scattered through out the car, screws in the shifter pieces everywhere, wires hanging out .My jaw was on the the floor. This was not how it was dropped off. Proceeded to let service know what was going on. Was told " oh we left it like that for you to work on". After expressing that I had given clear instructions NOT to do any work on the car unless notified. I asked for the car to be put back together. Later I receive a call saying the car is done. I arrived, looked at the car and found they had cut a large chunk of the steering column cover. I went and talked to the service guy and he came out took pictures and was trying to deny they did anything. I asked for them to replace the cover they wrecked and have been getting the run around the last couple days. They are now saying that's how the cover is supposed to be. And is still being discussed whether they will do anything. Unbelievable. Terrible service and workmanship. I just want what's right. When a car goes to the shop it should not come out worst than it was.