Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Merchant Moving & Storage, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMerchant Moving & Storage, LLC

    Moving Companies
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/12/2008

    Years in Business: 80

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Merchant Moving & Storage, LLC offers local, long distance and international moving services as well as short and long term storage options.

    Products & Services

    moving services labor materials

    Business Details

    Location of This Business
    11345 W Executive Dr, Boise, ID 83713-8964
    BBB File Opened:
    8/19/1998
    Years in Business:
    80
    Business Started:
    1/1/1944
    Business Started Locally:
    1/1/1944
    Date of New Ownership:
    1/22/2022
    Business Incorporated:
    11/17/2021
    Accredited Since:
    2/12/2008
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    30
    Hours of Operation

    Primary

    M:
    7:30 AM - 5:00 PM
    T:
    7:30 AM - 5:00 PM
    W:
    7:30 AM - 5:00 PM
    Th:
    7:30 AM - 5:00 PM
    F:
    7:30 AM - 5:00 PM
    Business Management
    • Mr. Steve Keim, Part Owner
    • Ms. Kendra Keim, Owner
    Contact Information

    Customer Contact

    • Ms. Kendra Keim, Owner
    Additional Contact Information

    Fax Numbers

    • (208) 376-1301
      Primary Fax

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/14/2023

    Complaint Type:
    Order Issues
    Status:
    Resolved
    In July we contracted with Merchant Moving to move our residential items from ***** ***** to ************ *******. We utilized the Atlas Assured Price Protection Program which is a binding total charge estimated on weight. Which means regardless of actual weight, the surplus weight cannot be charged to you. Our actual weight turned out to be higher than the total binding weight. In *****, the moving packers took apart our ************************************************** the moving truck. I was told that once delivered in ************ the furniture would be put back together. When we arrived in ************ we were informed the furniture would not be put back together since it was being delivered to a storage facility. When I expressed my concerns to the coordinator about not having the furniture put back together she apologized for not explaining what happens when you move from a house into a storage facility. The coordinator then offered to have someone or reimburse us the cost for someone to put the furniture they delivered back together. However after we did not agree to pay for the additional weight or spilt the cost of the additional weight she informed me they would not pay to have someone put the furniture back together. The coordinator committed to paying for our furniture to be put back together and it was not conditional on us paying more than the binding agreement. Thus we want to be reimbursed the cost of putting the furniture back together.
    Read More

    Customer Reviews

    10 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Alberta B

    5 stars

    01/22/2024

    I was impressed with the efficiency with which Merchants runs its communications with a possible new customer! The girls at the front desk were very specific in answering the many questions I had about the whole process! I would call them about specific items and they were always willing to shed light on whatever I needed to know! I felt very comfortable asking those ladies at the front desk anything I needed and always knew they would have a positive answer for me!The actual move was also a thing of beauty! The driver, *************************, was recommended to me by my daughters neighbor! **** was awesome from the beginning! He took charge talking to his two helpers about where, how, and what to start the process of moving the contents of my house onto the big truck! I liked that rubber mats were laid down on the stairs, and a path into every room! We didnt wear shoes in our house so I was very relieved to see the care they took to protect my carpet! **** and the two workers worked in sync with each other, never stopped working although talked among themselves but never stopped doing the actual work! There was a good possibility for snow on the route that **** was to take to my destination and found out that he made the decision to drive that same day and into that night to get over the mountain pass before the snow! So, **** worked 16 hours that day and made it to the destination late that night! That shows the seriousness that **** takes his job! **** was very respectful, easy to talk to and he worked as hard next to the two workers, maybe more as he did the paperwork , too!I would definitely recommend Merchants Moving Company to anybody who plans a move! You will be completely happy and completely satisfied!

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.