This Business Is Not BBB Accredited

Coldwater Creek

Coldwater Creek

(208) 263-2266

Coldwater Creek

33 years in business
17000 Ventura Blvd
Ste 300
Encino, CA 91316
Fax Numbers
  • (800) 262-0080
Additional Phone Numbers
  • (800) 510-2808
  • (509) 735-2678
  • (509) 452-8330
  • (406) 655-4850
  • (406) 585-4676
  • (406) 543-2379
Additional Email Addresses
BBB File Opened: 06/29/1998
Business Started: 01/01/1984
Business Started Locally: 01/01/1984
Business Incorporated: 04/19/1996 in ID
Business Management
  • Mr. Peter Morrow, Managing Director
  • Ms. Jill Dean, President & CEO
  • Mr. David Edwards, SVP/Cheif Infomation Officer
  • Mr. Jeffrey Parisian, SVP/Chief Strategy Officer
  • Mr. Dennis Pence, Chairman of the Board
  • Ms. Sarah Thornton, VP Marketing

Business Category
  • Mail Order & Catalog Shopping
  • Clothing - Retail
  • Internet Shopping
  • Product Sales - General

Alternate Business Names
  • Coldwater Creek USA Inc.
  • Sycamore Partners
  • Coldwater Direct
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.


Pattern of Complaint

BBB files indicate that this business has a pattern of complaints regarding consumers purchasing vouchers from Groupon for $50 worth of merchandise for $25. According to consumers, upon redemption of the vouchers, consumers reported that the store selling the merchandise applied the Groupon voucher prior to any advertised discount. Consumers further stated that a disclosure or restrictions were not present on the Groupon's "Fine Print".

This bu... Read More


On 04/11/2014, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 14-10867. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to United States Bankruptcy Court for the District of Delaware 824 North Market Street, 3rd Floor Wilmington DE 1 Read More

Out of Business

According to information in BBB files, this business is no longer in business.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
This business has no rating because it is out of business.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Coldwater Creek