This Business Is Not BBB Accredited

National Park Reservations

National Park Reservations

(855) 260-1738

National Park Reservations

17 years in business
112 Cooperative Way
Kalispell, MT 59901-2386
Additional Phone Numbers
  • (866) 875-8456
  • (866) 610-9698
  • (406) 552-1705
Additional Email Addresses
  • debbie@nationalparkreservations.com
BBB File Opened: 03/22/2005
Business Started: 01/01/2000
Business Started Locally: 01/01/2003
Business Incorporated: 04/15/2013 in MT
Type of Entity
Limited Liability Company
Business Management
  • Mr. Jim Allen, Manager
  • Ms. Debbie Allen, Manager
  • Mr. Jim Allen, Owner
  • Ms. Debbie Allen, Owner
Business Category
  • Hotels - Reservations
  • Hotels
  • Motel & Hotel Consultants
  • Parks
  • Travel Agencies & Bureaus
  • Online Travel Agency

Alternate Business Names
  • U.S. Park Lodging
  • Reservation Operations Center, LLC
  • Houseboat Reservations
  • National Park Reservations
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Name: RESERVATION OPERATIONS CENTER, LLC; ID #: C138376; Type: LLC Managed By Managers; Jurisdiction State: MT; Status: Active

A-

Advertising Review

On March 18, 2016, BBB contacted National Park Reservations concerning the disclosure of its non-refundable 10% booking fee.  BBB recommends all customer charges be clearly disclosed at the point of sale within the listed pricing and not buried in a disclaimer.

The company agreed to create a disclaimer and move the notice of the 10% non-refundable fee to the second sentence of the disclaimer. Furthermore, the company stated that they could not ... Read More

Pattern of Complaint

On April 28, 2016, BBB recognized a pattern of complaints from consumers regarding advertising, billing and service issues. Consumers allege  they are not aware of the company’s 10% non-refundable booking fee and that this fee is charged separately based on the final reservation price after taxes and fees if the company is able to book the consumer’s first, second or third choice reservation request.  In addition, complaints allege that it is unc... Read More

Overview

This company provides reservation services. 

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for National Park Reservations include:

  • Advertising issues found by BBB

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

National Park Reservations

THIS BUSINESS IS NOT BBB ACCREDITED

National Park Reservations

Customer Review Rating:

88%

Composite Score: