Business ProfileforAccess Heating & Air Conditioning Inc

On Monday, December 11, 2023, our hot water heater went out. As my husband was looking for the issue, he noticed that the bottom of the water heater had come out and there was water in the catch pan and going into our garage. He called Access and they had a technician scheduled to arrive Tuesday, December 12, 2023. On Tuesday, December 12, 2023, a technician met my husband at the house and confirmed the issue and it was agreed that we would replace the water heater with a new, 50 gallon natural gas water heater (high recovery). We signed the agreement and they scheduled the install for Wednesday, December 13, 2023. Come Wednesday, the installation crew comes and installs the water heater. When my husband got home from work, he smelled a strong gas smell coming from the water heater. He called Access and was advised to shut off the gas valve and they would send a technician out. About 9:00 PM, a technician showed up and confirmed by soap test, that there was a gas leak due to improper install of the flex hose. He did not have ************, so he scheduled a technician to come out Thursday, December 14, ******************* the morning. My husband also noticed that Access had installed a 48 gallon water heater, instead of the 50 gallon as agreed upon in contract. He asked that this was looked into. The technician, *******, advised that we actually got a better deal on this unit because we are getting gallons per hour due to the high recovery. My husband did not agree and asked that ******* had someone reach out to him. On Thursday, December 14, 2023, the technician did not arrive until late afternoon and replaced the flex hose but did not mention the wrong size. My husband again, asked that someone contact him. I have tried to call and email and only received one response, admitting to the error and asking to communicate further to fix. I agreed and asked that they give me a call to resolve. It has now been over a month and no communication is returned.