BBB Accredited Business Profile

Mountain View Hearth Products

Mountain View Hearth Products

(406) 272-9850

Mountain View Hearth Products

8 years in business
3905 Mt Highway 40 W
Columbia Fls, MT 59912-8935
Fax Numbers
  • (406) 272-9851
Additional Email Addresses
  • sales@stove-parts-unlimited.com
BBB File Opened: 05/15/2012
Business Started: 04/01/2009
Business Started Locally: 04/01/2009
Business Incorporated: 01/07/2011 in MT
Type of Entity
Corporation
Business Management
  • Mrs. Nicolette Covey, Owner, VP
  • Mr. Michael Covey, Owner
Business Category
  • Fireplace Equipment
  • Combustion Controls
  • Gas Burner
  • Hot Tub Service and Repair
  • Hot Tub Parts
  • Wood Stoves
  • Online Retailer
  • Chimney Liners
  • Gas Lighting

Service Area
We service the following area(s): Alaska, Idaho, Montana, Oregon, Washington, Wyoming
Alternate Business Names
  • Mountain View Hearth Products, Inc.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Methods of Payment
  •  PayPal, Cash, Money Order Visa, MasterCard, Discover, American Express, 
Refund & Exchange Policy: 

Returns 
Most products have a 30 day return period. Circuit boards, special order parts, stove venting and other select electronics are not returnable. If you find that you need to return something, please call or e-mail us for return instructions. You will be refunded the original purchase price minus a 20% restocking fee. You will not be refunded any of your original shipping. All returns must be sent back pre-paid, with a tracking number, unused in the original packaging and in a resellable condition. We do not reimburse for any fees that you incur to send the product back to us. All products will be tested before a refund will be issued, if the product is not in proper working order you will not receive a refund. Returns with out an RMA or returns sent to the incorrect address will be charged a 30% restocking fee. Any order that is refused will be charged a 30% restocking fee. 

Cancellations & Changes 

All orders are subject to a 10% cancellation fee. We can not cancel your order if it has been processed or shipped. We try to process orders as quickly as we can, sometimes this may mean that your order has been packaged and shipped within an hour of your placing the order. The only time this fee will not apply is if the product is on backorder, and was not listed as backorder on our website. Due to our automated order processing system we are unable to change or add to an order after it has been placed. We apologize for the inconvenience. 

Restocking Fees
A 20% restocking fee will be charged on all returns. Returns received with out proper paperwork or an RMA number, or returns sent to the incorrect address will be charged a 30% restocking fee. 

BBB accredited business

A+

Overview

We are the replacement parts experts.  We carry a large assortment of  parts for many popular brands of woodstoves, gas stoves, pellet stoves, oil stoves and coal stoves.  

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Business Profile

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Mountain View Hearth Products

Mountain View Hearth Products

BBB ACCREDITATION SINCE 11/01/2012

Customer Review Rating:

50%
50%

Composite Score: