Business ProfileforLeisure Time of Boise, Inc.

First reached out to Leisure Time for a quote in December 2021. No response. Explanation later given: "contact no longer with the company." Sadly, there was no follow-up.Reached out again in early Spring. Finally received a quote in April. Executed the contract in May. No action.Problem with gas line installed. Takes weeks to get remedied after repeated requests. Finally fixed on 7/11.Build-out finally begins in late July. Then, no response.Problem with mantel they ordered. Requires constant follow-up on my part to get a replacement. Proper mantel not hung until 9/23. Only now do they notice electrical isn't working.Unit is installed on 9/28. Remote not included. Still can't use it. Doesn't get fired up until 10/14.Installation did not include access to wi-fi as was promised. Wi-Fi dongle installed 12/1, but returns an error and does not connect. Tech found the back and top of the fireplace was cracked. Further inspection revealed the logs are chipped/cracked and stones have burned up leaving a fiberglass substance behind. It is far too early for any of these problems to be happening. We have still not had a fully functional fireplace nor has a final inspection ever been scheduled. This has sadly been the worst communication and customer service I have ever experienced in my life. Comedy of errors. There are no updates. It has required me to constantly follow up to get any kind of response. Completely unacceptable. I expect an immediate response with an action plan. I expect the WiFi module to be fixed. I expect the damaged pieces to be replaced (and a remedy of what caused this premature damage). I expect this all to be done under warranty in this calendar year, 2022. If I do not receive a response, I will have no choice but to pursue legal options. I have email and text records that clearly document everything I've stated.