Surviving In Style, LLC
9 years in business2333 Addison Ave. E. Ste. A
Twin Falls, ID 83301
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BBB File Opened: 02/26/2013
Business Started: 08/13/2007
Type of EntityLimited Liability Company
- Ms. Nan Clawson-Jackson, Owner
- Mr. Eric Jackson, Manager
- Emergency Disaster Preparedness Equipment & Supplies
- Military Goods
- Camping Equipment
- Fishing Tackle Dealers
- Internet Shopping
Service AreaThroughout the USA, Canada and the UK.
Methods of Payment
- Cash, Credit Card, Checks
Refund & Exchange Policy:We currently ship to U.S., Canada and U.K. physical addresses only, we
cannot ship to a P. O. Box. Some, but not all, products are eligible
for shipment to U.S. Military APOs and FPOs. If you use a military
address please contact us regarding the product you wish to buy prior to placing your order.
Shipping to Alaska, American Samoa, Federated States of Micronesia, Guam,
Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico,
and the U.S. Virgin Islands is at a higher rate than within the lower
48 states and shipping will take longer. Free shipping offers do not
apply to these locations. Please contact us for shipping rates and delivery times prior to placing your order.
to Canada and the U.K. is done by UPS or Fedex at our discretion and is
at a significantly higher rate than domestic U.S. shipments. Please
expect up to 3 weeks shipping time to Canada or the U.K. Items weighing
over 70 pounds and free shipping offers do not qualify for international
shipment. Please use our email contact form for all queries.
take care to properly complete customs forms on all international
shipments, however customs delays can and do happen from time to time.
While we assume no responsibility for customs delays, we will offer to
assist you in the event your order is delayed by a customs snag.
Payment of any duty, value added tax or other fees that may be accessed
by Canadian or U.K. Customs are the sole responsibility of the customer
receiving the merchandise from SurvivingnNStyle.com.
can see your shipping costs before you complete your order by following
the "view your order" link in the shopping cart and then clicking
"estimate shipping" on the next cart page. Shipping cost will also
appear with all orders at checkout.
The shipping rates for most of our products are distance, dimension and weight based using the UPS calculator. We use UPS for the shipment of much of our merchandise but we may also use FedEx or USPS at our discretion for some shipments.
UPS and Fedex shipping is only
insured for the first $100 of merchandise value. It is at the
customer's discretion whether or not to insure their order shipments
above these limits. If you wish to add insurance to your order please contact us prior to completing your order so that we may accomodate you.
your order has been damaged or lost during shipping, then it is your
responsibility to file a claim with the shipper. SurvivingNStyle.com is
not responsible for orders that have been lost or damaged in shipment.
Free Shipping Offers
time to time we may offer discounted or free shipping on select
products or on all products for a specified time period. These offers
will be clearly noted on product pages when they are in effect. Please Note: Alaska, Hawaii, U.S. Territories, Canadian and U.K. orders do not qualify for free shipping offers.
of merchandise sold to domestic U.S. customers are accepted for refund,
merchandise exchange or store credit. Certain limitations may apply. Canadian and U.K. customers please note: All international sales are final and thus do not qualify for returns for any reason.
you need to return an item, simply login to your account, view the
order using the "Complete Orders" link under the My Account menu, click
the Return Item(s) button and submit your reason for wanting to make a
return. We'll reply within 2 business days regarding your return
approval status along with return shipping instructions if your return
is acceptable. We'll notify you of your refund or exchange status by e-mail once we've received and processed your returned item(s).
Don't have an account with us? If you placed your order as a guest rather than as an account holder, then please contact us
with a brief statement about why you wish to return your item. We will
reply within 2 business days with approval status and instructions on
shipping your return to us.
should expect to receive your refund within one to three weeks of
giving your package to the return shipper, however, in some cases you
may receive a refund more quickly.
You may return most non-food merchandise you've purchased from us within 30 days of delivery for a full refund,exchange or store credit, less the original shipping cost. All sales of food products are final (food returns cannot be accepted due to the possibility of tampering). You must contact us for a Returned Merchandise Authorization Number (RMA) prior to returning any item purchased from us, and the item you are returning must received by us in the original factory or warehouse packaging.
Restocking Fees: There will be a 15% restocking fee on any product you wish to return due to any of the following reasons:
You've bought more units than you need.You've had a change of mind about the item(s) you purchased.You have buyer's remorse for any other reason about your purchase.
There will be a 15% restocking fee on large
items, such as water storage tanks, and all merchandise that is priced
over $399 per item, unless the return is due to our error or a
will be a 15% restocking fee on any items returned from Alaska, Hawaii
or U.S. Territories for any reason unless the requested return is due to
our error or a manufacturing defect.
these situations your refund will be the amount of your original
purchase less the original shipping cost and the 15% restocking
fee. Do not return the item(s) until you've been assigned an RMA for
the return. The RMA must be clearly written in heavy marker pen on the
outside of the package. Returns delivered to us without an RMA will be
refused and returned to sender. Return shipping costs are your
Wrong or defective merchandise: We will refund the original shipping cost and pay the return shipping costs if the return is due to our error. That is, you received a wrong or defective product. In this event, please wait for your RMA and a prepaid shipping label to arrive by mail prior to returning the product.
cost of return shipping for any reason other than our error or defects
is the customer's responsibility and all returns regardless of reason
must have an RMA. Any returns
that are delivered to us without an RMA, regardless of the reason for
the return, will not be accepted from the shipper and the refund or
exchange will be voided.
number of the products we sell may be shipped directly to you from the
manufacturer or distributor. If your return is in this category we will
email you the detailed information you will need to complete your
return. Your refund or exchange will be processed by us as soon as we
have confirmation that your returned item has been received by the
factory or distributor warehouse.
Manufacturer Warranties: All items that are warranted by the manufacturer must be
returned directly to the manufacturer. Please see the product
registration, warranty policy and return instructions that arrived with
your item packaging.
(Please see our Shipping Policy above in the event your order is lost or damaged in shipment.)
This company is a full line retailer of emergency preparedness, survival and camping products for consumers.
BBB Reason for Ratings
Monday through Friday: 10AM-6PM
BBB reports on known significant government actions involving the business's marketplace conduct.
Out of Business
Misuse of Better Business Bureau Name/Logo
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.