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Find a Location

Valued Merchant Services, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforValued Merchant Services, LLC

    Credit Card Processing Services
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/6/2012

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Valued Merchant Services, LLC offers all forms of credit & debit card processing services for businesses.

    Products & Services

    credit card processing services, ATM Machines, Business Loans, Websites & Mobile Apps, Social Media & Digital Marketing, Deregulated Energy, Payroll & HR by ADP, Gift & Loyalty Card Programs, Point of Sale Hardware & Software

    Business Details

    Location of This Business
    3544 E 17th St Ste 207, Ammon, ID 83406-6913
    BBB File Opened:
    7/20/2007
    Years in Business:
    17
    Business Started:
    6/1/2006
    Business Incorporated:
    1/12/2007
    Accredited Since:
    3/6/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    Open 24 Hours
    T:
    Open 24 Hours
    W:
    Open 24 Hours
    Th:
    Open 24 Hours
    F:
    Open 24 Hours
    Sa:
    Open 24 Hours
    Su:
    Open 24 Hours
    Business Management
    • Mr. Chris Del Grande, President
    • Mr. Sean M Ruppel, CEO
    • Ms. Heather Maughan, Operations Manager
    Contact Information

    Principal

    • Mr. Chris Del Grande, President

    Customer Contact

    • Mr. Chris Del Grande, President
    Additional Contact Information

    Fax Numbers

    • (877) 334-6027
      Other Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/08/2024

    Complaint Type:
    Order Issues
    Status:
    Resolved
    I have a small retail store on Maui ******. I was using Square when **** from Valued Merchant Services came and told me that they can offer me better rates than Square. He assured me that there's no hidden fees...etc. He gave me a breakdown of how I will be saving money by using their service, so I switched to Clover from Square. However he never showed me this page (picture attached) when I signed the contract. He misrepresented the information. 2 years later, I came to find out they had been charging all types of fees such as Minimum Processing Fee$5, Statement Fee $15, PCI Non-compliance Fee $29.95, PCI Annual Fee $119, Annual Fee Security Bundle $269...etc. For PCI Non-compliance fee I was charged $29.95/month from June 2022-Feb 2023. It went up to $49.99/month from March 2023 to November 2023. It went up again to $99.99/month from Dec 2023 and I switched to different processor on February 2024. I believe I ended up overpaying about $3500-$4000 because I switched to their service. As you can see on my statement (photo attached), My fee is about 4.8% of my total sales in December 2023. I asked other vendors around me, and they also use Clover but they don't have any fees that I got because they signed up with different merchant service (Gravity).I spoke to the owner *****. He explained to me about non PCI compliance fee. My point of view is that if it was easy and quick to become a compliant I wish they let all their merchants know about this fee when anyone sign the contract with them and send a email/reminder to do so if they haven't. I'm hoping no one else has to go through this. I wish they let all their merchants know there are errors because there are fees that merchants are not supposed to be charged. From the message (picture attached) between **** and his supervisor, you can tell his supervisor knew about error, but never let any of their merchants know about it.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Anthony T

    5 stars

    03/15/2024

    Stepping into retail, I chose Valued Merchants for credit card processing, which turned out to be a pivotal decision. Their customer service was standoutalways responsive, knowledgeable, and supportive. They smoothly resolved any issues I encountered and optimized payment processes, enhancing both my experience and that of my customers.Their fees were competitive, offering great value without compromising on quality. This positively impacted my business financially, enabling growth in other areas.Reflecting on my experience with Valued Merchants, I realize that it was exceptional. Their commitment to customer satisfaction and affordable rates made them a top recommendation for any business looking for reliable credit card processing services.

    Local BBB

    BBB Great West + Pacific

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