Business ProfileforSafer Chimney, LLC

I did hire Safer Chimney to repair my chimney and put in new pipe from the stove to the chimney. They did the repair work in the dark on a November evening, and this was after several reschedules and several no-shows. Then they used the house faucet that had no handle on it, which caused a huge flood in the house. They literally used a pair of vice grips to turn the water on to make their cement. They had NOT asked to use this faucet with no handle and they had NOT told us they needed water. I asked them about their insurance and what they intended to do and I was informed that it was NOT their problem that I had broken pipes. I didn't tell them I had broken pipes, so I know that they really knew better. They also told me that it didn't mean a thing that the faucet was without a handle because "everybody out here" has faucets all over the place that don't have handles. I called my plumber to make an emergency visit and he arrived while Safer Chimney guys were still there. The plumber asked the chimney guys questions and was treated very rudely. He said he gave his honest opinion about their work and behavior and was then called several demeaning names. My plumber said he called them some names too because they weren't taking any responsibility for the flood they had caused. It took the chimney guys several months to come back out to remove their wood forms from the chimney, and they never did bring a finishing part for the indoor stovepipe that I paid for. In the beginning this chimney guy sounded knowledgeable and good. Maybe he is knowledgeable, but I highly suggest you run fast as you can away from Safer Chimney. I wish I had. I wouldn't give any stars, but this site requires it. CT