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            Business ProfileJerry's Auto Repair

            Auto Repair

            Contact Information

            1260 S Grand Ave

            Pullman, WA 99163-2040

            Visit Website
            (509) 334-7215

            Customer Reviews

            2.67/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers Automobile and Light Truck Service and Repair.

            Products & Services

            Auto Parts

            Business Details

            Location of This Business
            1260 S Grand Ave, Pullman, WA 99163-2040
            BBB File Opened:
            5/8/1998
            Years in Business:
            34
            Business Started:
            4/13/1990
            Business Started Locally:
            4/13/1990
            Business Incorporated:
            5/22/1998
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Enginuity, Inc.
            Business Management
            • Mr. Jerry Griebling, President
            Contact Information

            Principal

            • Mr. Jerry Griebling, President

            Customer Contact

            • Mr. Jerry Griebling, President
            Additional Contact Information

            Fax Numbers

            • (509) 334-6305
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to prepare your car for winter

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/06/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I brought my 2015 ************* GLA into Jerrys Auto Shop on Thursday, August 24th, 2023 to obtain an estimate concerning multiple error messages displayed on my dashboard. Prior to this, I had sought the diagnostic services of **********, where they could only identify 1 of the 3 error codes displayed. Upon sharing this information with Jerrys Auto Shop, I was under the impression that their diagnostic exam, priced at $150, would be more comprehensive and be able to provide insight into the other 2 error codes that were unidentified. However, after they completed their test, *****'s Auto Shop could only determine the exact same error code as **********. The remaining two codes remain unidentified. This suggests that the diagnostic performed was incomplete, despite the higher charge for the estimate in comparison to **********. Due to this incomplete service, I am formally requesting a full refund of the $150 diagnostic exam fee, as I did not receive the comprehensive diagnostic service that I was promised and paid for.I trust that the BBB will assist in resolving this matter promptly.
            Read More

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Stephanie B

            09/10/2023

            If you have a car in need of repairs, definitely take it to ******** They will back up their work unlike any automotive repair place I have ever come across. Thank you *****'s for restoring my faith in the automotive repair industry and humanity.

            Jerry's Auto Repair Response

            09/10/2023

            Hi ********* you definitely made me day! You are 1 in a hundred. 99% only contact the BBB when they have a complaint but you have taken the time to sing our praises on BBB. Thanks so much. Much appreciated by ***** & staff!  :>)
            Read 2 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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