Customer ReviewsforRon Sayer Dodge

My new Ram pickup had a few recalls in the winter of 22. On top of this, there was a check engine light going on and off for the DEF system. I scheduled an appointment with the service folks and after telling them what I needed fixed I had my appointment set. I dropped my pickup off at the dealer and went to work. When I got back to the dealer, they told me they were able to fix 1/2-3 recalls and that they could not do anything about the check engine light because "They could see that it had been turning on but couldn't do anything unless it was on at the dealer". The other recalls they told me that RAM only allowed them one part per week and they would have to reschedule me. I asked them to order the parts and they told me that they would contact me when they were ready. They never called. After learning that the parts were never ordered or that they failed to contact me, I asked them to order them and again, was never contacted. Around a year later, the check engine light finally stuck on and didn't go off. So, I called, asked them to order the parts, and got an appointment for two months later. I called the day before my appointment to ensure they had ordered the parts for the recall. They had not ordered them. However, they had a few extras at the dealership. I dropped off the truck at the dealer to be fixed. I was called and informed that they were able to fix the recalls, but that they had to order a part for the DEF system and it would take a week. They were unable to offer a car for me. After waiting, I was informed that they had ordered the wrong part, and it would take an additional week and a half. After a week, I called and asked when i could expect my truck to be ready. They said " it will be here in another week". Then after another 4 days had passed, I called again and was informed it would take another week. Today I called to enquire when they would have the part. They informed me the timeline was going to be extended yet again..

My truck was left with the service department for repairs. When I arrived to pickup the vehicle I was informed they had taken the truck on a "100 mile test drive" and i could rest assured that everything was in working order. 100 miles sounded excessive, but what do I know. I paid for the repairs then went outside to get my vehicle. When I opened the door I instantly knew something was wrong. The center console tray was removed and dumped out. I took a quick inventory and realized multiple items were missing from my truck. I informed the service advisor of my concern and he told me no managers were present (it was saturday) and someone would call me on Monday. I then walked across the street to the sales side and spoke with who the dealership website lists as the "general manager". He then instructed the service advisor to refund my charge for repairs, and again told me someone would call me on Monday. The general manager informed me at this time that no security cameras were working at the dealership. I then called the police dispatch and filed a police report. The truck was not broken into (no windows broken or exterior damage) I know this because the two sets of golf clubs sitting in the back seat were untouched. Someone was able to rummage through the console and take what they wanted. The service repair refund does not come close to the value of things stolen from my vehicle. I was very surprised by the lack of concern expressed by the dealership. I explained that I did not live in town and therefore wanted to figure the issue out while I was there, but the impression I left with was "out of sight, out of mind". As of writing this, I have yet to receive a call from the dealership to solve the matter.