Business ProfileforRockwood Property Management, LLC

First of all our apartment was delivered to us filthy- sticky stuff on floor, dishwasher caked in food and hair on the baseboards.During our lease, We have made multiple maintenance requests for our mini-split HVAC not heating or cooling correctly, and they get closed and deleted without an explanation or resolution. In December our Avista bill was almost 200 dollars for **** square feet. Eventually a repair attempt was made in February but we were told additional work needed to be done in the spring. This never happened.Come July we were without any AC in our bedroom for 3 weeks and had to sleep in our living room. We filed a maintenance request Mid July 2023 and someone came to to fix saying it may or may not help. 2 days later we inform him it has not helped. And by july 25th it has broken down - we are without AC. However we leave town for a family celebration august 4th and its still NOT fixed. maintenance manager promised us a date for repair with R and R august 8th and we ask our sitter to lock up our cats since we cant be there. On august 8th they inform us work cant be done. When discussing this w office they say it was actually scheduled for august 9th and I show her text from maintenance manager for august 8th. Management is unaware of these schedules. Finally after 11 days repair attempt made. **** split threw error codes and they had to come back. It's been 9 months since we noticed issues with our mini splits and only now are they finally fixed.We are leaving because of the mini splits and noise complaints and stolen items from our porch. They insist we pay a buyout fee and even want to take money from our deposit for carpet cleaning? This is despicable considering they delivered us a dirty apartment.This company is greedy when it comes to treating tenants fairly. While I received a small concession for the mini splits in July, I would like a concession for mini split costs in December, and not having to pay cleaning out of my deposit.