Customer ReviewsforMoffitt Volkswagon - Mazda

Exceptional Family Run Business! Wish everyone done business the way the do.

I have been trying to get a hold of someone in the service department for over a week and no one calls me back. My car a recall fixed but is having an issue the recall was supposed to fix. I've tried calling the service manager many times and left voicemails and never received a call back. The person who schedules service has received many voicemails from me as well and does not call me back. It's been a month now since this issue started and I can't get it fixed. This unfortunately the closest VW.

Horrible customer service. I've had nothing but issues from them. I had an issue with my car and called to get it fixed and they told me it would be august before they could fix it. I tried to get them to take my car because I have no other means of transportation. They said they aren't taking anything right now, I was the 12th person on a list waiting to get my car fixed. I called the Longview dealership and they were able to get me in immediately, with exceptional service. They were able to tell me it was a recall on a part-- that I was never even informed about. I will never do business with the Bossier dealership, nor will I get another car from there.

I went online to purchase a used SUV that the Salesman told me was in stock. My Credit Union requested information on the SUV I was interested in. I requested 4 times to 2 different Salesman to email the requested information on the SUV I was trying to purchase to my Credit Union. I was told each times they were going to send it but they did not. While I was driving from Monroe to the dealership, the Salesman called me at 7:53am and assured me the SUV I wanted was there. After sitting there for 30 minutes, I had to ask to see the SUV that we've been communicating about since yesterday. I felt it was strange that if you are trying to sell a car to a person that you know is on their way to look at it, the car is not sitting waiting for the Buyer. The Salesman says he has to go across the street to the other lot to get the SUV I came to see. The SUV that we discussed several times yesterday; the SUV we discussed yesterday evening at 4:50pm and the one we discussed when he called me at 7:53am while I was driving there to the dealership. He comes back to tell me the SUV that we just discussed was given to someone else yesterday evening and it will be gone for 3 days. Then he tells me there is a white SUV like the one I wanted that I can look at. THESE PEOPLE ARE LIERS AND I WILL NEVER DEAL WITH THEM AGAIN!! THEY LIED TO ME TO GET ME THERE TO PUSH ANOTHER CAR ON ME PROBABLY BECAUSE I AM A WOMAN!!

I took my 2021 VW Jetta in to have the tires rotated. I paid for the tires to be rotated and drove an hour back home. Two days later I noticed that my tires had not been rotated. I know this because a few months ago I had my front driver's side tire replaced and there was a red dot on the outer wall of the tire. That same tire is still sitting on the front driver's side of my vehicle - even after being told my tires were rotated. I would not recommend using this place for service because you might pay for something that you never get. I will never buy another car from this business. The VW is fine, but the service at Moffitt is lacking.