BBB Accredited Business Profile

CBS Collision

CBS Collision

(318) 741-2373

CBS Collision

69 years in business
3319 E Texas St
Bossier City, LA 71111-3213
BBB File Opened: 03/16/2004
Business Started: 01/01/1948
Business Started Locally: 01/04/2001
Type of Entity
Corporation
Business Management
  • Ms. Elissa Larremore, Owner
Contact Information
  • Principal: Mr. Jon Lyman, Manager
Business Category
  • Auto Body Repair & Painting
  • Auto Repair & Service

Additional Information
  • Compliment 08/02/2013. In late March and while on the way back to Baton Rouge, Louisiana from a Kansas vacation, we had the misfortune of colliding with a full-size, fully-inflated and mounted 15" spare tire that had been left squarely in the mid...
  • Compliment 08/02/2013. In late March and while on the way back to Baton Rouge, Louisiana from a Kansas vacation, we had the misfortune of colliding with a full-size, fully-inflated and mounted 15" spare tire that had been left squarely in the middle of the lane of I49-S that we were using to pass another vehicle. I wasn't able to miss the entire tire and suffered traumatic blow-outs to both of my SUV's left tires, along with substantial undercarriage suspension and steering damage. It was getting late, we were tired, we were stuck on the side of the road outside of Shreveport, Louisiana, and we still 200 miles away from home. Our vehicle was towed to a salvage yard in Bossier City and we were given a ride to a car rental agency, where we procured the first of two vehicles we'd need to rent before our SUV was ready to be driven again. The next day, I drove to Bossier City, retrieved some of our belongings from the back of the SUV, and began searching for a repair facility. A search of the BBB website brought up CBS Collision, which has an excellent rating and which happens to be conveniently located with regard to the salvage yard. I contacted XXXXXX who arranged to have my SUV towed there for assessment and repairs. I HAD NO INSURANCE COVERING THIS SPECIFIC ACCIDENT and REPAIRS! TOTAL RECOVERY AND REPAIR COSTS WOULD BE PAIID BY ME! XXXXX took this into consideration and via emails and telephone calls sheparded my damaged vehicle through the repair process, working with me to spare costs at every possible point. While I continued on with my life, 200 miles away, Shannon and her expert team worked tirelessly to ensure that everything was done to exacting levels of expertise. When I informed her that I needed photographs of the damage, she had those taken and emailed to me. After about 2 1/2 weeks of work, my SUV was ready to be picked up. When I saw "our baby" repaired, washed and detailed, and ready to go, I literally had tears in my eyes. Aside from a minor issue with lingering air in the brake lines (easily taken care of), I have experienced nothing in the way of noticeable differences in my vehicle, pre and post wreck. I WANT TO GIVE CBS COLLISION MY HIGHEST RECOMMENDATION and MY HEARTFELT THANKS FOR THE WORK THEY DID AND THE COMPASSION THEY SHOWED MY DAUGHTER AND ME IN OUR TIME OF GREAT NEED!

Products & Services
This company operates a full service auto collision repair shop. CBS Collision has 2 other locations: 2575 E. 70th St Shreveport, LA 2674 Barksdale Blvd Bossier City, LA
BBB accredited business

A+

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

CBS Collision

CBS Collision

BBB ACCREDITATION SINCE 03/16/2004

Customer Review Rating:

100%
This business has no complaints filed

Composite Score: