WhatsApp Users, Be Wary of Suspicious Emails

October 05, 2015

Better Business Bureau serving San Diego, Orange and Imperial Counties warns WhatsApp users, a popular messaging app, of emails that give the impression as being from the app company. When users open the email, their devices are immediately infected with malware. This can lead to a range of personal, financial and technological problems.

The scam works when WhatsApp users open an email with the subject line reading “Incoming Voice Message” added by a time stamp of the message being delivered. When users click the email to open it, the recipient is immediately prompted to listen to a missed voicemail. But opening the email and pressing the play button only triggers the malware to download. In spite of the fact that the messages mimic the company’s branding, WhatsApp has informed BBB that it wouldn’t email its users unless a customer has inquired and requested a response.

WhatsApp is a popular messaging platform with 900 million active users as of last month. With rapid growth, Facebook acquired the app back in February 2014.

Scammers might pose as credible and trusted companies so it can be an effective way to target victims. Consumers need to exercise caution when emails and other forms of communication seem to come from a service they use on a daily basis. Ways to not fall victim to these types of scams is by paying attention to how the company interacts with its customers. If you still aren’t sure is an email is legitimate or not, you should do some research on the company to see if there have been reports of a scam. You can also check out BBB’s Scam Tracker for recent scams around your area.

For more information on related scams and other consumer information, please visit bbb.org or call (858) 496-2131.