Better Business Bureaus are private non-profit organizations financed almost exclusively by accredited business dues—dues paid by businesses and professional firms in local communities. 

Each local BBB is governed by a Board of Directors, and the day to day operations are customized by each BBB from the guidelines set by the national organization, the Council of Better Business Bureaus. There are 128 BBBs in the United States, Canada, and Puerto Rico that directly help nearly 20 million consumers and businesses each year. 

Our mission is to advance marketplace integrity through business self-regulation, assist in resolving disputes, and correct abuses to serve the best interests of the consuming public and business. Staunchly neutral, the BBB does not endorse or recommend any product, service, or company. Our credibility stems from our role as an impartial third party reporting factual information which has been brought to our attention to assist the consumer in exercising their own best judgment.

Originally founded in 1912 by the American Advertising Federation to monitor and attempt voluntary modification of advertising which was misleading, deceptive, or fraudulent, the BBB's role now includes the handling of inquiries and complaints as well as extensive public education programs.

Your Better Business Bureau of San Diego & Imperial Counties, founded in 1921, currently delivers over 4,500 Business Reviews a day to consumers. Most callers are seeking pre-purchase information on companies with whom they are considering doing business. In 2012, your local BBB handled more than 5 MILLION instances of service. These services represent approximately $4 billion in local buying decisions annually.

Most businesses are honest and dependable; but regretfully a few are not. If you're not sure, call our 24 hour Consumer HelpLine at (858) 496-2131. Our automated system locates information by company telephone number so be sure to have it handy when you call. During the week from 9:00am to 4:00pm information counselors are available to assist you if you don't have the correct telephone number. The system can also cross-reference by company name and address. If you know the approximate dollar amount you are thinking of spending with the company, that information is very helpful in our ongoing market research.