Business ProfileforSmartfares

I will never use SmartFares again. I don't care what savings they offer.The online booking process was as straight forward as any other site, but the costumer service was awful. I had made a typo in the reservation and called to change it (within 1.5 hours of making the booking) and was told there would be a $90 to correct the typo, was kept on hold for a long time and then was laughed at when I asked about the astronomical fee being able to be waived since I was within 24 hours of booking and could just cancel the tickets without a charge. I was lied to, the agent tried to convince me that I'd have to pay a fee to cancel and wouldn't get all of my money back - not true when it's within 24 hours. Additionally, the agent told me the $90 fee was set by the airline. The agent also told me they would call me back later that day to follow up and help me when I got so frustrated I said I'd call back later if I wanted to make the change. The agent waited until the 24 hours had passed and then finally called me, texted me, and emailed me to see if they could help me make the change to my reservation - conveniently after I could no longer cancel the reservation without penalty. Crazy thing, I called the airline directly and they were able to fix the typo immediately without any fee at all because I had made the booking within the past 24 hours.I'm appalled by the poor service and trying to implement false fees and false threats. What a scam.