Business ProfileforOptima Tax Relief

In October 2023 I reached out to Optima Tax Relief in an attempt to resolve unfiled taxes with the *** for several years. The payment amount to Optima was over $6,000 and was sent in full. The agreement was for collection protection services, tax preparation, and resolution setup. I sent over all required documents and they did prepare the taxes for me to sign and send back. I was told that I would receive the finished taxes with preparer signature through the mail but this never happened. In January they switched me teams to work on the resolution and collection protection. Since then I have not heard from them and have called several times. In March I began to receive notices from the *** for collection. When I have called I got through to an operator who could see my previous calls and on several occasions tried to connect me to my team with no success. A message was left for my team but I never received a call back. I used the "Contact Us" section of the portal to send a message as well. The portal also has an ******************** that used to allow me to schedule a date and time to meet with a team member but since January this section of the portal no longer gives me this option. I need to file 2023 taxes and have yet to receive the finalized tax documents nor has the resolution and collection protection services been provided to me that I paid for in advance. I am very unsatisfied with this lack of communication and follow up. I have seen several complaints through the BBB for Optima that seem to mirror my complaint and this does not seem to fit the A+ rating that has been assigned to this business. I am still looking to get this resolved with the *** and am just asking that Optima Tax Relief follow through on their original commitments.