Customer ReviewsforJack In The Box Inc

I visited the Jack in the Box off located at *************************************************. I would not give this particular location any stars if I could. I used the app to complete my order and the app said it would ***********-8 minutes for my order to be completed. Once I received the email confirmation, I went inside to pick my order up. I was told the order wasnt ready so I waited patiently in the lobby. Long story short, I waited over 30 to receive my food, the hamburger was not up to standards. It was very sloppily made, lettuce and tomatoes were old. ********* looked disgusting. I asked if I could get another burger. The gentleman told me no. Then I asked for a manager or person in charge so then he went to get the supposed manager in charge. He was extremely RUDE, ARROGANT and very DISRESPECTFUL to me. He told me that they dont remake hamburgers especially because he made that one and they dont waste food and that one was still good. The conversation went on and all he could say is that we dont remake any sandwiches. I went home and threw the hamburger away because it was not edible due to sogginess. I put a complaint into corporate and to this date have not heard back from them. I would not recommend going to this Jack in the Box because the customer service is the worst in the **************** area.

I applied for a job at the Jack in The Box located at *******************************************************. I was contacted via phone call by the manager there today (*****) April 1 2024 at 11 am cst to set up an interview. That was set up for 2 pm today. I get down there right at the scheduled time and was told by the same manager that set up the interview that the general manager wasn't there and the assistant manager was leaving. Only the general manager can do interviews. Was told to come back tomorrow. I will not do that! These corporations need to stop wasting peoples time and stop lying to people! It is past time to hold these companies accountable.

My visit at this Jack In The Box in ****** was absolutely horrible.I ordered a simple meal, with the request to not add ketchup on my burger. When I received my burger, it had ketchup on it.There was a Hispanic lady that I brought this to her attention, that I believed to be the manager.She was a heavy set woman.She very rudely responded to me that the burger was already made, gesturing that I should just except it the way it was.I didn't want to except it and requested that it should be remade without ketchup.She then angrily threw the burger into the trash, and yelled at the grill person to remake it.Once it was remade. she swiftly handed the burger to me while staring me in my eyes with hatred,No thank you! No apology for getting my order wrong.Just rude and disrespectful.Unbelievable bad service!!! Although the burger I thought was pretty good. Just bad service.

Very slow even when you are the only customer inside or in the drive thru. Seem like the ********* ** location is always out of most things, wait time of ***** minutes at least. I think a whole lot of changes need to be made staff, management or even both. I am surprised this location is still open. I used to go there quite often, the service that you receive at times is OK I guess. Most of the time it's terrible managers and staff out by back door smoking weed, saying oh s*** as we have pulled up before. The time it takes to order and receive food is ridiculous, changes need to be made better training, maybe secret corporate diners instead of hire outside the company. Maybe if this was actually done, things would change for the better. More training incentives or something to make people cate about what they are doing.

Jack in the Box employees tried to rip me off by adding up charges to the basic meal I was requesting. I knew the amount was too much. I asked them to correct it. When I got to the window, they had reduced by $0.50. I told them to fix it again. They did for additional $1.50. Then they threw the bag at me after I paid. They lied and said the receipt was in the bag, but it wasn't. The complaint line demanded a number from the receipt, which I did not have, so it hung up on me. This location was in the ********* code.

I would actually give it no stars but it doesn't give me that option. The **** and the box on W. Main St in ******** refused to let me use the restroom until I purchased food and my payment went through on my debit card. I had planned to buy food after I used the bathroom, but after the treatment of this mgr. Who down right REFUSED to open door until food was bought is BULLSHIT! How can you do that to people.

I have not received ANY response when I called and emailed jack in the box about an issue I had with a manager. No response at all and i cant believe it.I have my receipt and information regarding the incident and I want someone to talk to regarding inappriopate behavior on the managers end.

this is the 4th time i have been here and they charge me a different price than whats on the menu . I asked to speak to a manager but the employee kept telling me he wouldnt be able to help me . After several attempts to speak to him she still kept telling me He said he couldnt help. Is the manager not there to resolve costomer complaints? This one did nothing to try to help. This is false advertising and continue to do this. Be aware!!!!!

The gave me my food hot and ready. I love this Jack in the Box.

Thank you for serving me and my husband cold food at noon on a Saturday that cost $25. ******** **