Business ProfileforRepublic Moving & Storage

In July 2021, we hired Republic Moving and Storage to move and store the contents of our home until we could move into our new home in August 2021. The floors in our new home took 4 weeks to complete - so the movers unloaded our home contents in the garage except for the bedroom furniture. Upon unpacking, we noticed that items were damaged and other items were missing. We hired the supervisor of our move, Viao, for a day to help with the unpacking of the boxes in the garage and he identified the boxes with the stolen items were all packed by a new person on his team. The most valuable item was ****** diamond wedding ring valued at $5000. We reported this to Republic and filed a claim as well as filed a police report for the ring. Republic (also dba as ******* Moving) offered us $533 for the damaged items (there was a $250 deductible) and zero for the items stolen. My husband is a police officer with San *********************** and purposefully left $83 in cash in an envelope hidden in a folder and placed it in a dresser drawer in the Master bedroom closet. He did this intentionally to see if it would be stolen.Here is a list of items stolen:****** ring $5000 Portable Bose speakers $500 Daughter's iWatch $300 Cash $83 that **** planted Music stand $200 Here is a list of the items damaged:Entryway console table ** refrigerator missing middle drawer Glass lamp shade Golf Hat Fire safe key broken Step up ladder Daughter's Art project from 5th grade Plant stand zebra We paid over $10,000 for this move and would like to file a formal complaint with the BBB as well as ask for your assistance in getting us reimbursed appropriately.Attached is page one of the claim form we submitted.Please help us get this resolved.