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Find a Location

Plumbtile.com has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Plumbtile.com

      7256 Clairemont Mesa Blvd # A San Diego, CA 92111-1007

      BBB Accredited Business

    Business ProfileforPlumbtile.com

    Plumbing Fixtures
    BBB accredited business

    Additional business information

    Additional Info:
    Clive and Tahara Moch are officers of International Bath and Tile. There is a separate report available for this company.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/22/2007

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers bath and kitchen fixtures and accessories.

    Products & Services

    Bathroom plumbing fixtures, , Tubs,, Faucets, Kitchen sinks, Kitchen faucets, Cabinet knobs and pulls, Tile

    Business Details

    Location of This Business
    7256 Clairemont Mesa Blvd # A, San Diego, CA 92111-1007
    BBB File Opened:
    2/1/2007
    Years in Business:
    21
    Business Started:
    1/1/2003
    Accredited Since:
    3/22/2007
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Ms. Tamara Moch, Vice President
    • Mr. Clive Moch, President
    • Ms. Tammy Moch, Owner
    • Mr. John Alvarez, Accounting Manager
    • Mr. Steve Shulman, Manager of Marketing
    Contact Information

    Principal

    • Mr. Clive Moch, President
    • Ms. Tammy Moch, Owner

    Customer Contact

    • Ms. Tina Acosta, Manager
    • Ms. Tammy Moch, Owner
    • Mr. Steve Shulman, Manager of Marketing
    Additional Contact Information

    Fax Numbers

    • (877) 662-5545
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/14/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    On 9/9/22 I purchased a Laufen Savoy toilet online from Plumb Tile (plumbtile.com). The price was a clearance price of $295 (noted normally $750). The website said freight would be added to that price and that I would not be charged until I subsequently agreed to the freight charge. It did not say there might be no product available. I sent an email to the business right away to ask if I could pick up the toilet at their location, since we are in the same area. (My credit card had a pending charge for the amount of the toilet.) The next morning I had an email response saying they dont do pick *** because they dont stock at their office. They would get back to me with a freight price. I emailed them again later asking if I might hear soon. They answered and said they cant fulfill my product, none in stock. I replied that either they should note out of stock on the product or else it is false advertising. The representative basically said they cant help that there are no more. (They cancelled my order.) Today is 9/14/22 and they still have that product listed - no mention of not available. *** had emails and phone calls back and forth this week. They have another product on their website called Laufen Savoy that was $750-ish and has now come down to a sale price of $500-something. They said I could order that one and skip the $250 freight charge to have it dropped off at their office where I could pick it up. They also said it would take 8 weeks. I said I wanted the Laufen Savoy for my originally advertised price of $295. They said they cant do it. I feel this is false advertising and they should provide me with the Laufen Savoy for $295. Theoretically if something is on clearance it should be available right away, and if theres an error on the website it should be cleared up immediately. (I just checked - its still on the website, almost a week later, and they are aware. Here is the link: https://www.plumbtile.com/plumbing-tile-product/cl-la-2395.html)
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mark B

    1 star

    11/28/2023

    Ordered a replacement cartridge for my shower fixture on 11/16/23. After a week, had still not received shipping notice, so I called. Was told the item would ship the next day. Another week goes by and no shipping notice, so I call again. I am put on the phone with "****", a warehouse manager, and am told there is no record of me having called before and that the salespeople are out to lunch. After an unpleasant conversation, I am told to wait for a call back from the sales department when they return from lunch. Needless toe say, I will be canceling my order.

    Plumbtile.com Response

    12/01/2023

    *********** terribly sorry for the inconvenience and frustration caused. Cartridges are usually a stocked item and in this situation Watermark was back ordered and the item did not get shipped. We let you down by not keeping you advised of the delay for which I sincerely apologize! To do right by you please accept a 5% discount on a future purchase if this is agreeable please drop me an email at ****************** and I'll have this documented. I appreciate you letting me know about this situation so I could use it as a training tool, we will not let this happen again!

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

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