Customer ReviewsforWorkwell Technologies

4 months and issue still not solved. After logging out should come back to login screen as it used to work. Now just get to blank screen. Support cannot give any ETA as it is in "Dev". No updates. We just keep paying for a timeclock that is confusing employees when waiting in line to clock in.

For over a month, I have been attempting to contact Uattend to dispute being overcharged as per their fee schedule. No one will answer the phone and unable to speak to management. Their service requires that you provide a credit card to pay for service. The fee are based on the number of users. When the number of users decreased, they continued to charge the credit card the fee for more users than were using the platform. Several months went by before we discovered that we were overcharged. When we contacted the company to request a credit, we were told that it was our responsibility to notify them of the decreased number. We agreed to do so going forward, however, they should credit us for having overcharged us now that we made them aware. After a month of going back and forth VIA EMAIL, they refused to issue the credit or accept or return any phone calls. I am disputing the charge based on the principle of the matter, not the amount of money. They publish a fee schedule but then charge your credit card more than advertised. Further, they will only communicate by email. There is no way to resolve the issue as you cannot speak to management.