Business ProfileforOne Stop Moving & Storage

1 Stop Moving & Storage charged me $17,000 (plus other expenses) to move my property from Oceanside CA to ********* **. Owner *********************** ************ assured me this included packing and 2 men to unload the truck in **. The day of the move I had to contact friends to assist me ASAP with packing. Items that I was assured would be "specially packed," the man in charge (****) refused to pack. I had to continue because my home had closed escrow and I had to turn over possession to the buyers in a couple of days. The home I was moving to had just been remodeled. I was assured 2 professional men would drive the truck to VA and unload my property. I was not to worry about any damage to new flooring, walls, etc. I was also assured I would receive updated communication on the progress of the truck to VA and arrival date. The arrival date was estimated at May 17 or 18th. On May 18 I called the office twice with no return call. I had received no information when the truck would arrive. On May 18, I am home alone and the truck arrives at 3PM. The driver of truck (*********************** age 62, 5 feet-one / per driver's license)...is alone with no assistance. The driver wanted to unload the truck. I told him no! I paid for 2 people to unload the *********** wanted no interior damage of my home. The driver contacted the 1 *********** Moving Office and so did I. Later I spoke directly to the owner *********************** and he assured me a 2nd professional mover would be there the next morning with the driver. I told **** and the driver, not to return unless there were 2 people to unload. Next morning at 7:45am the driver returns alone and insists on being paid $8,500. Either he was going to unload the truck by himself or leave. My son-in-law was there, and had to help unload the truck...including several large items. Also, one box was missing in the shipment. Requesting $5,000 Refund.