Business ProfileforTwo Men and a Truck

We booked Two Men and a Truck for our move which occurred on Nov 27, 2023. Two days after the move, while we were unpacking, we noticed a couple things:1. A gift we received valued at $110.17 that was in an unopened delivery box was missing.2. We began receiving fraud alerts from the bank of one of our credit cards. It turns out the cards we had left in one of the drawers of our dresser were missing. This included 3 credit cards and a HSA card.We called Two Men and a Truck immediately to report these things. We did pay for the supplemental insurance for loss and damage and made a claim for the missing gift within the 48-hour time period they required. I made several follow-up phone calls, but had no luck on getting a status on the claim. I finally received a message on Dec 14, 2023 stating that the funds for the gift would be credited to my account within 2-3 business days. They initially issued a refund for the gift in the amount of $110, which posted on Dec 11, 2023, but then they rebilled for $110 on Jan 4, ****! You can imagine my shock when I saw this. I called them first thing in the morning on Jan 5 for an explanation. After much back and forth with *****, she told me that she was able to get ahold of a manager who would re-issue the refund. I was assured that I would receive an email confirmation of this and the credit would be in my account within 2 - 3 business days. So far I've received no email and no credit. And as far as the stolen cards are concerned, the company washed their hands of that. They told us there is nothing they could do since there's no proof it was their guys who did it. But we know for a fact it was. It was only the 4 of us there that entire day (my partner and I and the 2 movers). We filed a fraud claim with the bank and a police report and the detective has been trying to establish contact with ******* at the company, but the detective tells us that he has not been successful reaching *******.