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            Customer ReviewsforStearns Lending LLC

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            1 Customer Reviews

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            • Review from Ekaterina M

              1 star

              08/30/2021

              We were recommended this lender by our broker. In our case it was buying a house, so the lender knew it will be a jumbo loan and we would need to move fast in processing because real estate market is crazy competitive. Lender and Broker sounded confident and assured us that there won't be any problems, we have everything to be approved and get the house within the price range we had.We sent documents that they asked us to right away, they gave us a pre-approval letter and we started to look for our dream house.But when we found one and entered escrow, it started to be weirdly slow. We called broker to follow up with our lender everyday to get the status updates, and kept hearing that everything is on-time, moving as it should. Again, we had a jumbo loan, with 20% down, everybody in lender's team knew about it. Every week we would hear at least twice a week that something would be finished by end of day, it would not be finished, then we were told by tomorrow, and it was about 50% chance that it was done by then.By this time we were already behind on our schedule. Seller started to get nervous and we had to send him a nice personal letter asking for extension.We were suppose to be closed on August 14 2021, we packed all of our stuff in boxes, broke down furniture, had renters coming to our condo on 16th, BUT a couple of days prior to our scheduled move date, Lender comes up with a second appraisal requirement and a couple of more documents. That was so unexpected, never mentioned to us that this could be the case. From that point things were moving even slower. Our seller was beyond angry and ready to walk away with our deposit. We had a call with him and our agents where he yelled at my husband and requested us to pay per diem - 500$ a day and releasing half of our deposit to him due to these issues coming from going with this broker. We were in so much stress, meanwhile just hearing from broker that we would close tomorrow, but it kept going for 2 more weeks.Honestly it felt like Lender just wanted to buy time, was not professional or did not have experience with jumbo loans, which they should've told us before we started the process. Lender's incompetence cost us a lot of extra money and stress that we could have avoided going with different broker/lender.

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