Business ProfileforCollins Comfort Masters

We had Collins Comfort replace our a/c units (2) in Jan 2020. We've had several issues from sales to install to maintenance, but the most recent issue is the last straw.This last summer, our a/c units weren't keeping up with the temperature of our home. It got to a point where they were running constantly. A tech came out to our home at the end of August, and he determined that one of our systems had a refrigerant leak. The bill was a hefty $805 for him to recharge the system.After the service visit, I was told a technician would contact me to schedule another appointment in about a month or so, to come and assess the leakage. There was no follow-up.I'm sure you can imagine the frustration we feel for several reasons:1. These units are pretty brand new. We're just finally approaching the finish line on our loan, and we already have a leak... not only costing us another $800, but also increased our energy bills over the summer!2. From what I gather on leaks, there is either a problem with erosion, wear and tear, or defective manufacturing... none of which, if I'm correct, should be at our expense on new *********. Lack of follow-up and communication. I called to express my frustration soon after our appointment, and to get further insight, and I never received communication back. With it being a couple months now, I can only imagine what we will get to pay for more refrigerant.We were promised customer satisfaction and quality workmanship, neither of which we feel like was fulfilled. Personally, we feel like this should be ******'s responsibility and loss, not ours. We paid over $20k for units (and fancier units) that couldn't make it even 4 years before needing a costly repair.*Last week, I reached out to the company with basically all I've said here. They called pretty quickly after to send out a service tech. The tech came the following day, and pretty much just summarized costs we'd be looking at to diagnose the repair and to charge the system again. No accountability from the company. No responsibility. Just wanting even more money.