Customer ReviewsforHire A Helper LLC

I had used this service in 2021 with great results, this year the results were an absolute disaster and the moving company that was used was completely unable to do a decent job. I received no cooperation from the moving company and Hire A Helper offered a very sorry form of compensation after denying my claim considering the scope of damages that were incurred by me. I have moved over 20 times as an adult and have NEVER had a loss of damage so catastrophic. I provided moving pads, requested 3 times for assistance in dismantling the piece of furniture to ensure it did not sustain damage, I was assured that that would be done as it was necessary to properly pack my moving truck. I was denied for "not providing pads & strapping" . The pads I provided were not used and I had to discard them after the truck was packed. An antique table was not dismantled as requested and items were subsequently stacked on top of it which resulted in the total destruction of the table. In addition, no strapping would have prevented the damage because it wasn't going to prevent the excessive weight on top of it. In addition, a 2-4 hour job turned into 8, I was stuck and had to pay in order to completely vacate my apartment. I had to photograph my apartment for the landlord and other than some empty boxes that needed to be put into the recycle bin the apartment was empty but 1 of my pieces of furniture was not on the truck when I arrived at my destination. I have no idea where it went, it wasn't inside the apartment, on the truck or in the yar (I had someone check for me). I unfortunately had something packed inside the table that was of significant value which cannot be replaced. I was completely taken by a group of crooks and have no way to truly resolve what occurred. I would hate for anyone else to experience anything like this and hope this is a warning for others.

Started off reading the reviews for this company and there are a lot of bad ones. I wouldn't be surprised if they paid for the 5 stars. First, their pricing is outrageous $1,900 for a 1 floor 3 bedroom house. Second they make you prepay before the service which should have been a warning but I was in a rush to move. Third they broke my k**** off my dresser and 2 of the drawers on my entertainment center. I wouldn't be surprised they make you prepay so its harder to fight them when they damage your property.

Their movers cancelled out 30 mins prior to the start time. I do not recommend this company. Do yourself a favor and stay away from this company.

If I could give negative stars I would. I don't know how they get any stars at all. I hired my movers through Hire-a-helper and the movers were horrible. They guy that loaded my pod did so much damage, basically throwing my belongings in, no strategy just wanted done. I put a negative review out when they asked me for a review and in response was offered a $75 refund, a very small refund for what I paid and what happened, but whatever. My move was 5/24 and the refund was offered 6/6. On 6/20 I asked where my refund was and was told it takes 3-5 days. It had been two weeks so he said he would check.... response was "it was stuck in the system". What???? Ok, whatever..... give it couple of days I was told. On 6/26, they actually CHARGED me (through PayPal) $75!!!!! WTF???? So now they owe me $150 and I can't get anyone to help me. I'm told they paid PayPal and it's their fault. What???? I'm passed around from person to person who claims they'll help and call me back etc. NOPE! Now it's JULY ************************* the $75 they stole from me. How can you do that and how does PayPal let them? BUYER BEWARE!!!! If you want to get stuck in a never ending circle of absurdity and fraud then this is your company. If you just want help moving from honest people, GO ELSEWHERE!!!!