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      Country
          Country

          Find a Location

          BrandRep has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • BrandRep

              2850 Redhill Ave Ste 100 Santa Ana, CA 92705-5532

            • BrandRep

              16812 Armstrong Ave Ste 200 Irvine, CA 92606-4916

            Business ProfileforBrandRep

            Internet Marketing Services
            Multi Location Business
            Revoked BBB accredited business

            Current Alerts For This Business

            Accreditation Revocation:
            On 11/15/2023 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

            6. Address disputes forwarded by BBB quickly and in good faith.

            6A. Provide a response to each complaint that:
            • Is professional,
            • addresses all significant issues raised by the complainant,
            • includes appropriate evidence and documents supporting the business' position, and
            • explains why any relief sought by the complainant cannot or should not be granted.

            At-a-glance

            Customer Reviews

            4.43/5stars

            Average of 344 Customer Reviews

            Customer Complaints

            72 complaints closed in last 3 years

            38 complaints closed in last 12 months

            BBB Rating & Accreditation

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This business offers digital advertising for small and local businesses.

            Business Details

            This is a multi-location business.

            Find a Location

            BrandRep has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • BrandRep

                2850 Redhill Ave Ste 100 Santa Ana, CA 92705-5532

              • BrandRep

                16812 Armstrong Ave Ste 200 Irvine, CA 92606-4916

              BBB File Opened:
              10/23/2013
              Years in Business:
              14
              Business Started:
              9/5/2009
              Business Incorporated:
              1/9/2009
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Brand Rep LLC
              Business Management
              • Mr. Michael O'Brien
              • Ms. Sandy Demitroff, CEO
              Contact Information

              Principal

              • Mr. Michael O'Brien
              • Ms. Sandy Demitroff, CEO

              Customer Contact

              • Mr. Michael O'Brien
              Additional Contact Information

              Fax Numbers

              • (949) 334-9777
                Primary Fax

              Customer Complaints

              72 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/06/2024

              Complaint Type:
              Advertising/Sales Issues
              Status:
              Unanswered
              I used Brand Rep to create my company logo and website. They ended up copying writing the logo from another website and using it as my own. I had tried contacting them about this issue but I was left on hold or they never returned my calls/emails. I immediately thought this was a scam and contacted my bank which they advised me to cancel the transaction. After months waiting for a response my bank sided with brand rep. I then found out that chase had misfiled my claim and theres nothing they can do because its passed a certain deadline. I then contacted Brand rep and they said because they had won they werent willing to help but they would have a manager contact me. That never happened and now Im left paying ******** dollars for no logo, no website and no advertising.

              Customer Reviews

              344 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Vadim M.

              03/07/2024

              I was scammed for $1,700 I hired this marketing agency to set up and run ****** Ads on my behalf. They also promised to rank my e-commerce site on page 1 with Search ******************* services for an additional fee. I paid $1,700 for the initial ****** Ad setup, and monthly $500 for SEO... After 3 months and 4 meetings with reps... nothing happened. They didn't run my ****** ad even for 1 day despite they charged money for that! **************** ignored all my emails. No evidence of any job done on their side was provided... I don't understand how they couldn't provide even 1 screenshot of my ad running. They just lied to me and never ran the ****** ad. I was asking them to provide any proof for any other job they promised to do. Nothing happened. **************** simply ignored all my emails. The interesting fact was I heard back from the person who was supposed to work on my SEO campaign. She said that 4 meetings were calculated towards the time they worked on the project. During those meetings I was listening for all types of excuses why they could start working on the project: they got sick, someone else got sick, then another person got sick... Anyway, I didn't get even 1% of what they promised to do. I don't know who is leaving 5-star reviews. This company is really bad. Avoid it! Find more reliable people. I blame myself for not firing them sooner and for continuing to ******** for empty promises.

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

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