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          Sherlock Plumbing Heating & Cooling LLC has 1 locations, listed below.

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            Business ProfileforSherlock Plumbing Heating & Cooling LLC

            Air Conditioning Repair

            At-a-glance

            Customer Reviews

            1.8/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This business offers heating, air conditioning plumbing and duct cleaning services.

            Products & Services

            Air conditioners, furnaces, thermostats, water heaters, ductless minisplits

            Business Details

            BBB File Opened:
            7/16/2002
            Years in Business:
            22
            Business Started:
            2/28/2002
            Business Incorporated:
            9/15/2022
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Sherlock Plumbing Heating & Air
            • Sherlock Heating & Air Conditioning
            Additional Contact Information

            Fax Numbers

            • (760) 295-7069
              Primary Fax

            Email Addresses

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/26/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            I purchased (cash) a furnace and a/c unit upon Sherlock sales recommendation. The a/c was installed on my codo patio so it blew across my patio and 42 inches from my BBQ and about 8 feet from my patio table rendering them useless when the a/c was blowing. The a/c was not installed properly per their review and the thermostat never turned off. Sherlock will not take any responsibility to exchange the unit with their name on it to something that works as an a/c. The unit does not cool my unit. My old 20 year old a/c worked perfectly but this unit doesnt cool and Sherlock wont fix the problem. I am a senior and am getting no where trying to work with them. Also, I had Sherlock out to check for a gas leak and they charged me $79 to say I didnt have a gas leak. Three thousand dollars later after SDGE turned off my gas because I had a gas leak and my headache finally subsided, they still wont take any responsibility to replace the a/c with a proper unit to resolve the situation. What a disgraceful and incompetent business.I dont know how to add pictures but willing to send them. Thank you. I havent seen any disclosure documents but will check the box

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Steven Z

            11/27/2023

            Absolutely terrible customer experience!On the day of a scheduled maintenance visit, I received a text that they were canceling my visit. This visit was in the books for approximately 5 weeks. WTF Let me begin by telling you that I purchased a new furnace/ AC unit from Sherlock about a year ago and was happy at the time with their equipment and service. NO MORE. The claim was that because of the weather, many people had non working furnaces and my appointment had to be cancelled. Well, the weather has not changed in the last ***** days with generally cold nights and warm days. I spoke to a supervisor at Sherlock, *******. Believe me she is no princess. Her half baked excuse was idiotic and nonsensical.The offer was to reschedule a routine maintenance visit 7 weeks from today. What! My guess is that their heating/AC department is small and chronically understaffed for a variety of reasons including pay, benefits... Please keep this in mind if you are going to use Sherlock for heating/AC needs. There are many good companies in **********, use someone else. Let some other company take your money, you will have less anguish.FYI, I called ******** Plumbing, they are coming to my house in 48 hrs for a routine furnace check. Makes you wonder.

            Sherlock Plumbing Heating & Cooling LLC Response

            12/04/2023

            ******, We sincerely apologize for the inconvenience and frustration you've experienced with our service. At Sherlock Plumbing, ***************************** we strive to offer timely and reliable service to all our customers. We would greatly appreciate the opportunity to discuss this further with you and find a suitable solution, so please reach out to our customer service team at your earliest convenience. Thank you in advance for your time.

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            BBB Reports On

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