Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Chuze Fitness has 62 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Chuze Fitness

      1233 Camino Del Rio S # 350 San Diego, CA 92108-3577

    • Chuze Fitness

      409 W Felicita Ave Escondido, CA 92025-6517

    • Chuze Fitness

      5500 Grossmont Center Dr La Mesa, CA 91942-3016

    • Chuze Fitness

      9851 Walker St Cypress, CA 90630-3826

    • Chuze Fitness

      12145 Brookhurst St Garden Grove, CA 92840-2871

    Business ProfileforChuze Fitness

    Health Club
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.17/5stars

    Average of 41 Customer Reviews

    Customer Complaints

    100 complaints closed in last 3 years

    24 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers gym services.

    Business Details

    This is a multi-location business.

    Find a Location

    Chuze Fitness has 62 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Chuze Fitness

        1233 Camino Del Rio S # 350 San Diego, CA 92108-3577

      • Chuze Fitness

        409 W Felicita Ave Escondido, CA 92025-6517

      • Chuze Fitness

        5500 Grossmont Center Dr La Mesa, CA 91942-3016

      • Chuze Fitness

        9851 Walker St Cypress, CA 90630-3826

      • Chuze Fitness

        12145 Brookhurst St Garden Grove, CA 92840-2871

      Headquarters
      1233 Camino Del Rio S # 350, San Diego, CA 92108-3577
      BBB File Opened:
      11/23/2009
      Years in Business:
      16
      Business Started:
      3/10/2008
      Business Started Locally:
      8/25/2009
      Business Incorporated:
      3/10/2008
      Type of Entity:
      Corporation
      Alternate Business Name
      • EP Fitness
      • Rachas Inc
      Business Management
      • Mr. Andrew Chuze, Manager of Customer Service
      Contact Information

      Principal

      • Mr. Andrew Chuze, Manager of Customer Service

      Customer Contact

      • Mr. Andrew Chuze, Manager of Customer Service
      Additional Contact Information

      Fax Numbers

      • (888) 251-1346
        Primary Fax
      • (619) 297-7005
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Need to get in shape? BBB has tips for joining a gym

      Customer Complaints

      100 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/11/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I called on February 1st to confirm I would not be committing to another year contract coming up in April 2024, was told by a associate that I would become a month to month member an would just continue to pay monthly dues until I desired to stop without a problem/ penalties. April 10 I noticed chuze debited my account ***** for yearly fees wich I ****** didn't want to incur per my call in February. I pleaded with manager ***** in ************** **. Without any resolution. All I wanted was to fulfill my year contract an not be trapped into another contract wich I felt is the case. As of the 8th of April chuze debited my account an I went in person to resolve but in the end canceled membership, put a stop payment on charges, an now filed a bbb complaint.
      Read More

      Customer Reviews

      41 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jorge H

      1 star

      04/02/2024

      Terrible gym on Monday April 4 2024 I went to ask for a membership and was appalled on how rude and unprofessional the manager ***** and the sales rep ***** were and another employee with long hair. The manager ************** nothing when an immigrant lady and her small child went to ask about a week **********. The other employee with long curly black hair ignored her as did the manger because she didnt speak English. ***** said he didnt speak English but the other two did speak Spanish and ignored her and gave her dirty, angry, annoyed looks she was waiting at the door and no one helped her or her small child. I was so offended let them know that this was not appropriate and left. Only to hear as **** in a sarcastic voice have a nice day.

      Chuze Fitness Response

      04/03/2024

      Hello *****, Thank you for taking the time to contact us. We do regret to hear of this experience. While we cannot speak on behalf of the events that took place as we were not there, we do pride ourselves on providing superior customer service and it sounds as though this may not have been the case during your most recent visit. We will be further investigating this matter and following up with the management team. We hope your future visits will be more enjoyable. Kind regards,Chuze Fitness

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.