Customer Reviewsfor4Seating.com

I purchased 5 theater recliners from 4Seating in August 2020. All 5 seats have seams that are splitting. When deliberating over buying an extended five year warranty at the time of purchase, the salesman couldn't have stressed any more than he did that the coverage would cover ANYTHING at all that would ever go wrong with the chairs within the covered period. A claim was made to the warranty company Guardian who has denied the claim stating they don't cover splitting seams. When I inquired with 4 Seating the supervisor hid behind the legalese of the warranty and went on to say that their salesmen would never say that "anything" would be covered by the warranty. WARNING: Don't trust the salesmen of this company and be warned that the seams of 5 out of 5 chairs purchased from 4Seating are failing after 3 years of normal usage at a moderate frequency.

The seams the customer is referring to are on the leg rest and this only happens when a person digs their feet/shoes into the seam to push themselves up while adjust themselves in the seat. This would not be a manufacturing defect and would be considered wear and tear. The extended warranty we offer does not cover wear and tear, pet bites, pet scratches, etc. The customer was provided with warranty information after placing his order on what is covered and what is not covered. He told me "Who reads the fine print?". I explained it is not fine print, it simply goes over what is and what is not covered. I explained our sales Reps are aware of what is covered by the extended warranty and would not tell a customer that it would cover "Anything". However, had the customer read the warranty information he was given, and if he felt it anything was different from what he was told, he could have cancelled the warranty at that point in time.

On 10/25 *********************, Sales representative for 4seating provided a quote. When asked if I should wait for prices to drop, he guaranteed that it was the lowest price even for November and December 2023. So I went ahead and purchased it. Within a few weeks, even before my sofa was delivered, a new sale reduced the price further. **** and his management refused to honor their guarantee and did not provide a price difference. I do not think they know what guarantee means. Hoping the product (not yet delivered) works well, else I have very little hope of resolution with this company.

Hi ******, I listened to the 3 calls you made on 10/25/23, the day you placed your order. At no point during any of those conversations did the sales representative provide a guarantee of any kind. The word guarantee was never mentioned during the calls. You asked the sales representative if there was any additional discounts he could provide like free white glove. At the end of the 1st call you did ask if he could let you know if there any further price drops and he answered with "Right now that is the absolute best price of 25% off". That statement was not a guarantee that it would not be lower at a later time, it was stating at that point in time he was not able to provide additional discounts on top of the 25% off. At that point in time, the 25% off had been the highest discount offered on these seats. At the bottom of every page of our website you can see our Terms of Promotion under Company Info. The very first line states "Promotional Offer(s) are valid on new orders only and cannot be applied to previous purchases". I do want to assure you that if you have any issues with your product that we are here to assist you on addressing and correcting any issues you may have. Please don't hesitate to contact us if you have any questions or concerns when you receive your order. Thank you and have a nice day!

Excellent product and made in **********, ***:))) They were professional with no hassle sales as the product virtually sales itself. Product came on time

Hi ******, thank you for taking the time to leave us a review. If you have any questions or concerns, please don't hesitate on contacting us.

I've left 1 review in my entire life until having to deal with 4seating.com. I don't know where to start, either the customer service rep who is apparently in charge or all escalations, including of those where the issue is with him. To the complete and utter lack of empathy a company can have for a family or individual going through a serious medical issue. A family member ordered a chair for a new place, said family member ended up in the hospital for over a month including several stays in the **** This included him not being able to speak, and the only response that we could get is hand squeezes and occasional head gestures. When we learned he ordered this chair I contacted 4seating.com, explained the situation and was told not only would they not fully waive the restocking fee that we would be charged hundreds in delivery fees, all said almost $700 in random fees. Completely shocked at this since every where else we had ordered from had not only been apologetic of the situation that our family member was in but offered full refunds with 0 issues or restocking fees. I live close to that family member so I said it's not worth paying half the price of the chair in fees I would just take it. Not so quickly they charge a redelivery fee, asking why a redelivery fee since it's never been delivered it was told to me that since we're changing the address it counts as a redelivery. Again completely confused as to how badly this company operates she calls me back and says they'll waive that(I mean out of the goodness of their hearts because I live 5 miles from the original address). Then the icing on the cake was calling to get a refund on the white glove delivery charge. ******** service agent said he would have to get confirmation first, I said ok I'll hold, to which he said it couldn't be done while I was on hold, I asked why and we went round and round in circles. Asked to talk to a manager and was told he was the only one I could speak to.

I do want to add that when I spoke to another customer service person. I asked who ******************************* boss and she was unable to give me their names. When I asked if she could take down my information and have them call me back her exact words were "I can, but they more than likely won't contact you" I asked why and her response was "they don't talk to customers, they're just upper management".

Good morning. ****************** called yesterday 1/16/23 and spoke with me (***************************). He called in stating his order was dropped off and would like to have the white glove delivery cost refunded. I let him know that I would start the process for him and explained the process. I informed him that our shipping department would be reaching out to white glove agent and get confirmation that the order was simply dropped off and not set up. Once we've receive this confirmation we would issue the refund and he would then see it back on his card within 3-5 business days. The customer became upset that he would have to wait for this process and insisted it be processed instantly saying to "****** on over to the shipping department" to get the confirmation. I explained to him it was not something that could be done during our phone conversation but that it would be done. He then became more upset demanding to speak to people that do not take customer service calls. I explained to him that every and all escalations get sent to me and everyone above me including the people I report to are in different departments and they do not take customer service calls. The customer might have been under the assumption that we many locations with regional/district managers, which we do not have. The customer called in many times and spoke with other customer service and sales representatives and they each informed him that I would be the person to speak with. About an hour and many repetitive calls from the customer later our shipped department received the confirmation needed and his refund was processed. I had apologized to the customer personally that we could not refund him instantly as he requested but that it was processed now that we got the information we needed.

I paid over ***** dollars for a recliner with a 5year warranty . This recliner hasnt worked in months. 4 seating has sent me two different parts to replace on the chair. Im a disabled single woman and have no one to replace these parts. I just want the chair to be replaced

Good morning. I personally spoke with ******* yesterday (1/5/23) and let her know we do not expect her to replace the parts herself. We are sending a professional furniture technician to replace the piece for her. I explained to her that the entire seat would not need to replaced as there are only 3 components that would keep the seat from working. Power adapter, Recline switch and finally the motor. She was also made aware that if the switch does not solve the problem, we would replace the motor. The customer seemed to be satisfied with this resolution when we spoke. She even stated she would give it a couple weeks to hear from the technician and I assured her it would not take that long to get the call, it should be a few business days to get the call to schedule the service date.

I ordered 2 recliners with massage that were delivered on 8/31/22. the massage stopped working on one of the chairs within about 2 weeks after receiving them. I spent about 2 1/2 weeks calling almost everyday to speak with someone about getting it fixed. I just got the run around. Either the person I needed to speak to was in a meeting or wasnt there. Then I was told they were waiting for the manufacturer to get back to them. Finally I spoke with someone named ******** and she was very helpful. She asked for a photo of the chair and the tag on it. I sent it to her and I received an order confirmation on the replacement part. I was pretty happy until I noticed the ship date. Its not expected to ship until January 2023!! How can it take a couple weeks to get 2 complete chairs but its going to take almost 3 months for a part of one???

Good morning *****, unfortunately, we do not carry replacement backrests/armrests in stock. They have to be special ordered from the manufacturer. We do apologize for the lead time.

Online ordering was easy and prices lower than other companies for same product. But you get what you pay for. The white glove delivery I paid for was over 2 hours late arriving which put them into the evening hours. The drivers were tired and in a rush. They set it up, were pushy about signing for the delivery and left with one of the functions on sofa inoperable. It's still inoperable and not worth the hassle of returning, for the burden of returning is on the customer. Not to mention the lengthy turn around time to get a new product in the hopes it will function as it should. This company failed in their quality control department and selection of a delivery company. It may be well worth it to pay a bit more and get what you paid for.

Hello ***, I am very sorry to hear about your experience with the white glove agent. Our shipping department will be reaching out to them to make sure that gets addressed. I reviewed your account and I don't see that you've reached out to us just yet about your seat being inoperable. I will have a customer service representative reach out to you today so we can assist you. Thank you.

I did not report the seat being inoperable. I had no desire to place myself at the mercy of your moving company for pick up or for delivery again. The sofa arrived well packaged and I doubt the delivery men had anything to do with it being inoperable. Even if I had returned it and suffered through furthur inconveniences, I had no guarantee the new one would function as it should either. The first one should have been shipped free from defects. ****** learned.

Good morning ***, we do not expect you to keep your seat inoperable. Good news, is you would not have to go through the process of returning your seat in order to get it work. There are only 3 components to the seat that will keep it from working. 1, Power adapter 2. Recline Switch and 3. the motor. One of our customer service representatives left you a voicemail and sent you an email. She will be able to troubleshoot with you to determine which of the 3 mentioned is the issue. If the issue happens to be the switch or the motor, we can have a tech swap it out for you at no cost to you. Please reply your email or give us a call back at your earliest convenience so we can get this corrected for you. Thank you and have a nice day!

Upgrading to four stars due to company's persistence in contacting me to have the sofa fixed at their expense and at my convenience in home. This company obviously cares about their customer satisfaction and reputation. Their selection of delivery companies is still an issue in which they have stated they will address. If they get that resolved, I would be only too willing to purchase from 4seating again.

I purchased the Seatcraft Stanza Black Leather **** Power Straight Row of 3 and Row of 2 from 4Seating.com. Before I made my purchase I asked the salesman what leather to use since I am allergic to other plastic and vinyl materials. I was told to pay higher for the LEATHER **** as it was all full leather seats. After sitting on the chairs I started to get an allergic reaction. Also, the trays cannot be used if you are using the cup holders. I paid top dollar for these seats and I called their customer support and this is what their response was; (you be the judge);the industry standard is to have all touching body parts of leather **** and back or other areas vinyl. The cup holder and tray design it is what it is and cannot be changed. As far s returning there will be a stocking fee of 30% plus shipping, plus $199 per row, plus pallet and other shipping materials.

Good afternoon ****************. Thank you for your feedback. I finished listening to the sales calls (3 of them) and you chose the seat and material. These seats are available in stock in genuine leather only. It is an ******** standard that everything your body touches would be genuine leather and the parts your body does not touch, for example the backside of the backrest would be a vinyl match. You never mentioned to the sales rep that you were allergic to any materials and they never tried to upsell you on genuine leather. The stanza seats can be special ordered in fabric or leather gel (synthetic) but are not available in stock. You are correct, you would not be able to use the cup holder and the tray table at the same time. You can see photos of this example on our website. You have the option to use one or the other. During your phone call about this concern, the design was explained to you. You had not been told "it is what it is". Our website does provide our return policy including the fees that would apply.

Waste of time. Over a month I've been calling trying to get my sofa fixed. I have a 1 year warranty through 4 seating and a 5 year warranty through guardian. No one wants fix or replace the sound shakers that stopped working. I've sent multiple pictures to multiple emails. I've done everything they have asked. Yet nothing is getting done on their end. Mangers are never there. No one wants to do there job. This is the absolute worst company. I've never had an experience like this before. Unacceptable. Unprofessional. Huge waste of time.

Good afternoon ******. I apologize for your experience. I do see that we made a replacement order for the cables earlier this week. They have shipped out and according to ***** it is expected to be delivered on Tuesday 8/23/22. If there are any other questions/concerns please feel free to give us a call. Thank you and have a nice day!

I received the cables. Still missing the cable that plugs into that small white box. Transducer box I think. I need that cable to run trouble shooting. I still think it's a waste of time. Sound shakers stopped working before cables got destroyed. So even with new cables, I still need new sound shakers, I'll gladly send these that stopped working back. I need a cable that has 5 openings to connect to this small white box.

I purchased a couch first I tried to purchase through a website but they told me I had to call. When I called on 7-9-22. I made a purchase which stated Id receive my sofa on the 19. A woman named ***** called stated it will be delayed until the 26. The Merchant keeps calling and harassing me stating I need to pay a 30 percent restock fee which was never mentioned on the phone call. He ******* keeps sending text and voicemails with no return numbers or emails. I never received this sofa it was delayed until the 26. Its 7 days prior to delivery. No one ever mentioned a restock fee of ****** that is crazy I would have not purchased. After reading the reviews the product doesnt last beyond two years with out ripping at the seems. The return policy is horrible and unless you have a fire dont buy the warranty. Dont buy anything from this company. Restock fee? Never heard of such a thing. The company is horrible to deal with. All emails have a no reply. BUYER BEWARE.

Good afternoon. This customer received her order within the time frame she was provided by her sales rep. ******* time on average from CA to MA is ***** business days. The customer added the white glove delivery to their order which can add an additional week or two, depending on the white glove agents schedule. I reviewed the sales call she placed on 7/9 and the sales rep mentioned she would likely receive her order during the week of the 25th, but she would be contacted by the white glove agent to schedule a day. She was not told the date of the 19th. I am unclear as to who the ***** person that the customer is referring to, but the call did not come from us or the white glove agent. on 7/19 customer called and spoke with me (*******) and she stated after reading reviews she would like to cancel her order. I attempted to explain with cancelling her order while in transit and having to return it, fees would apply. Customer would not give me the opportunity to provide her with all the information. I did not want the customer to be surprised by any deductions. Our return policy including fees can be located on our website. Customer did mention that someone by the name of ***** called her, but that was not from us or ************* (white glove agent). Her order was never delayed. It arrived to ************* in a timely manner and the customer was scheduled and provided a delivery date within the time estimated time frame provided to her by the original sales ********* the customer would like to review the sales call she can give us a call and request it. Thank you and have a nice day!