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Find a Location

San Diego County Credit Union has 39 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • San Diego County Credit Union

      6545 Sequence Dr San Diego, CA 92121-4363

      BBB Accredited Business
    • San Diego County Credit Union

      312 W Main St El Cajon, CA 92020-3320

      BBB Accredited Business
    • San Diego County Credit Union

      501 N El Camino Real Encinitas, CA 92024-1335

      BBB Accredited Business
    • San Diego County Credit Union

      1875 Ctr City Pkwy #F Escondido, CA 92025

      BBB Accredited Business
    • San Diego County Credit Union

      5500 Overland Ave Ste 190 San Diego, CA 92123-1202

      BBB Accredited Business

    Business ProfileforSan Diego County Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 25 Customer Reviews

    Customer Complaints

    61 complaints closed in last 3 years

    22 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/23/1995

    Years in Business: 86

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This business offers credit union services.

    Business Details

    This is a multi-location business.

    Find a Location

    San Diego County Credit Union has 39 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • San Diego County Credit Union

        6545 Sequence Dr San Diego, CA 92121-4363

        BBB Accredited Business
      • San Diego County Credit Union

        312 W Main St El Cajon, CA 92020-3320

        BBB Accredited Business
      • San Diego County Credit Union

        501 N El Camino Real Encinitas, CA 92024-1335

        BBB Accredited Business
      • San Diego County Credit Union

        1875 Ctr City Pkwy #F Escondido, CA 92025

        BBB Accredited Business
      • San Diego County Credit Union

        5500 Overland Ave Ste 190 San Diego, CA 92123-1202

        BBB Accredited Business
      Location of This Business
      6545 Sequence Dr, San Diego, CA 92121-4363
      BBB File Opened:
      1/24/1995
      Years in Business:
      86
      Business Started:
      1/7/1938
      Business Incorporated:
      1/7/1938
      Accredited Since:
      1/23/1995
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • SD County Credit Union
      • SDCCU
      Business Management
      • Mr. Nathan Schmidt, EVP Marketing
      • Ms. Teresa Campbell, President/CEO
      • Ms. Janette Mejia, Executive Assistant
      • Ms. Brandy Janshen, Senior Accounts Payable Specialist
      • Ms. Diane Fiorini, Executive Assistant
      • Mrs. Heather Diamond, Senior Vice President
      Contact Information

      Principal

      • Mr. Nathan Schmidt, EVP Marketing
      • Ms. Teresa Campbell, President/CEO
      • Ms. Janette Mejia, Executive Assistant
      • Ms. Brandy Janshen, Senior Accounts Payable Specialist
      • Ms. Diane Fiorini, Executive Assistant

      Customer Contact

      • Mr. Nathan Schmidt, EVP Marketing
      • Ms. Teresa Campbell, President/CEO
      • Ms. Janette Mejia, Executive Assistant
      • Ms. Diane Fiorini, Executive Assistant
      • Mr. Kyle Koenig, VP Branch Management
      Additional Contact Information

      Fax Numbers

      • (858) 597-4667
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      61 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/20/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      Page 1 - On the Notice of Debit Card Overdraft Service Letter, dated 5/8/23, the available balance on my account shows as $-286.11. The statement shows as $-181.38. I would like to see the transactions that made up the balance of $-286.11. This does not reflect on my statement. There was also a card charge at Venmo for $30.00. Status shows as paid with no overdraft fee charged. On page 2- I was charged a $32.00 fee. The Statement shows a $30.00 transaction with a $32.00 overdraft fee. Page 2 - Statement shows transaction on 5/8 from 7-Eleven in the amount of $1.64. There was an overdraft charge in the amount of 32.00. Statement balance was $-34.44. Page 3 - On the Notice of Debit Card Overdraft Service Letter, dated 5/8/23, the available balance is $-201.57. I would like to see the transactions that made up the balance of $-201.57. Page 4 - On 5/7, There was a transaction at ****** ***** ***** for $67.32. Balance shows at $75.18. Page 5 - On the Notice of Debit Card Overdraft Service Letter, dated 5/7/23, the same transaction at ****** ***** ***** for $67.32, shows as paid with a $32.00 overdraft fee. The balance on the letter also shows as $6.73, with an available balance of $-128.40. My account was not in a negative status at this time. I would like to see the transactions that made my account $-128.40. Page 6 - On the Notice of Debit Card Overdraft Service Letter, dated 5/8/23, the available balance on my account shows as $-167.93. The statement shows as $-0.80 (Page 4). I would like to see the transactions that made up the balance of $-167.93. This does not reflect on my statement. Page 7 - My available balance on May 8, 2023 was -95.28. The current balance was $23.34. There was also a check deposit on hold for $98.26. There were two pending withdrawal transactions displayed at the time. The two pending transactions were for $13.89 and one for $6.47. None of it balances up. I would like to see the transactions that made up this balance.
      Read More

      Customer Reviews

      25 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Apryl B

      1 star

      03/25/2024

      I recently had an extremely disappointing and frustrating experience with SDCCU, and I feel compelled to share my negative review to warn others about their poor service. I used their mobile deposit feature to deposit a check into my account, and initially, everything seemed to go smoothly as they posted the check amount to my account.However, my satisfaction quickly turned into dismay when several days later, SDCCU inexplicably withdrew the check amount from my account. Their reason? The check wasn't endorsed with my husband's signature. This sudden withdrawal caused a chain reaction of financial issues, leading to multiple overdrafts on my account due to transactions I had made assuming those funds were available.When I contacted SDCCU to address the situation and seek reimbursement for the overdraft fees that were a direct result of their mistake, I was met with further disappointment. Despite acknowledging their error and the hardship it caused me, the bank only agreed to credit me for half of the overdraft fees. This inadequate response left me feeling undervalued as a customer and deeply dissatisfied with their lack of accountability.As a result of this experience, I have made the decision to close my account and sever all ties with SDCCU. I plan to share my experience with everyone I know to caution them about trusting this bank, especially when it comes to mobile deposits and handling errors fairly and responsibly.Overall, my experience with SDCCU has been incredibly negative, and I urge others to consider alternative banking options that prioritize customer satisfaction and transparency.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

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