2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Cassandra R
1 star05/22/2023
I opened an account with this bank. I had one issue with a mobile deposit with them. They held my money and did denied me accsess to funds stating I can get a check mailed or come in they want to close the account. The lady was rude and made me feel like c*** Please use navy federal or other credit unions as this one *****.
North Island Credit Union Response
05/31/2023
Dear Ms. Richards, We reviewed your account activity and unfortunately the issue you mentioned with the mobile deposit caused your account to have services restricted. Nevertheless, we expect all communications with our members to be professional and our phone representatives to provide excellent service. We have reviewed the recorded phone calls and provided feedback to the service manager for coaching opportunities. If you would like more information about the restricted services or if you have any questions, please contact us at (800) 334-8788. Thank you. California Credit UnionReview from Julieta M
1 star10/20/2022
DISAPPOINTED AND DISGUSTED in their lack of compassion for their loyal members.North Island Credit Union Response
10/21/2022
Hello *******,Thank you for taking the time to review our business. We apologize for the experience you have had and would like the opportunity to speak to you about your concern. Our AVP, Branch Manager, *************************, will be contacting you shortly. Thank you.North Island Credit Union Response
10/21/2022
Hello *******,************************* has tried contacting you but was not able to connect. At your convenience, can you please call her at **************. Thank you.
Customer Review Rating
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