Customer ReviewsforBaker Home Energy

Our contract was signed after reassurances that our main breaker would not need an upgrade - something that most other bids included in their price. I don't hear from the sales representative again, until I am about to cancel the project 6 months later.2 months in, Baker tells me I would need to add an RMA instead of a main panel upgrade in order to move forward. Very quickly going back on what they sold me as this would add about 4k onto the total price.In the sales process, I described that one of the most important things for me - and part of the reason I selected Baker - was because they claimed to have a great roofing team. Baker gave me assurances that they could handle it and it was a big reason I decided to go with them.After they upsold me on an RMA the delays hit. To their credit, the delays were partially on the **** side due to shortages on ****. However, Baker was adamant that they didn't want to do the roof work until the week before the solar install in one of the wettest ******* on record.Finally, after much pressure on my end, I got them to install the roof "ahead of schedule". This was in February - a full 3 months after we had signed our contract. In the sales cycle they said that the whole project would be complete within ***** days.It is now July and I have no documentation whatsoever on the roof replacement. I have no warranty information or contractor licensing information from who they subbed out the job to.Their communication was sporadic, and It was far too often me who had to chase them down to get any word at all.Finally, **** sends us an automated email that we are not eligible for a RMA. Baker is flummoxed. They then try to get me to do a main panel upgrade instead - a piece that they ASSURED me that I didn't need during the sales cycle.After the delays and non communications piled up and no concrete date for install more than 6 months past when we began our contract, we cancelled.

I signed a contract to have a 14 solar panel system installed back on March 16, 23. It is now 6/23/23 and they still dont have the design/plans done!-(COME ON BAKER! I could have done this myself by now as Im a retired electrician and am disabled. No phone calls/e-mails, until I called them, then just a repeated song and dance about how busy they are. If youre so busy, HIRE MORE PEOPLE!!! Wish I went elsewhereDan R

We appreciate you taking the time to share your feedback regarding your solar panel installation experience. We understand your frustration and apologize for any inconvenience caused. We would like to address your concerns and provide some insights into the situation.

At the time of signing the contract on March 16, 2023, we disclosed, and you acknowledge that due to the significant increase in demand created by the change in Net Metering, the completion of projects would take longer than usual. As part of this disclosure, the intended completion date for the project was within nine months of NEM2.0 submission.

Regarding the lack of communication, we sincerely apologize for any inconvenience caused. We acknowledge that prompt and regular communication is crucial during the installation process. We regret any lapses in our communication efforts and will take this as an opportunity to improve our customer service procedures.

While we strive to meet the demands of all our customers, we understand that additional resources might be required during peak periods. We are constantly evaluating our staffing needs to accommodate the influx of projects. Your feedback reinforces our commitment to ensuring an optimal customer experience, and we will take your suggestion of hiring more personnel into consideration.

We apologize for falling short of your expectations, and we understand that you would have preferred to explore other options. However, we assure you that we are committed to completing your project as soon as possible. If you have any further concerns or questions, please reach out to us directly, and we will be more than happy to assist you.

Thank you for your understanding and patience throughout this process. We value your business and are dedicated to delivering a successful solar panel installation.

I would give zero star if I could. They have a 10 year warranty for their system; HOWEVER, it does not INCLUDE the INVERTER (since according to them it's a third party manufacturer). Without the inverter, the solar power is useless, since it can not convert to electricity for usage. I paid for 28 panels and started getting notices from SDGE of increase high usage and a monthly $400-600. My true-up was in excess of $3000 last year. I tried reaching out to Baker electric for SIX MONTHS. Each time, either I would leave a message on their answering service or representative and be told someone would be contacting me back. After six months, I finally get an email stating my inverter is not working properly and has to be fix. I then receive a follow-up email stating Baker is not responsible for the faulty inverter since it's a third party equipment. Now my bill is back down to $65 a month.

Hi *****, We are happy the issue has been resolved with the hardware replacement. According to records-We received a call from you in January 2023 and apologize for our failure to return your call. We can confirm the system was operational at that time.-The solar system failed in late February 2023 -Baker Electric Home Energy proactively found it on 3/6/2023 and processed the hardware replacement under warranty -The warranty hardware arrived 3/14/2023 -We scheduled the hardware swap on 3/20/2023 -On 4/28/2023, We reached out regarding the solar production review and outlined the following:-We can confirm that your solar system is on and producing without error. We can perform production reviews every 2 years upon request around the anniversary of your energized date. Your solar system was energized on 11/17/2017.However, we did review the production for you now. From November 2017 April 2023 the solar system is guaranteed to produce ****** kWh. It has produced ****** kWh.At this time, the solar system is exceeding the production guarantee. We do apologize for the recent Solar Edge inverter failure, Baker does not provide a production guarantee due to 3rd party hardware failures. Moving forward we want to ensure you can monitor your solar system on a bi-weekly basis as Baker does not guarantee monitoring or 100% uptime. Solar Edge does have an online portal and an APP to help make monitoring easier. We are happy to confirm you have access to both if needed.

We chose to have our HVAC system replaced by Baker Electric Home Energy due to their excellent reputation and customer reviews. The installation was not done correctly resulting in $40,000.00 damage to our townhouse. Baker Electric Home Energy agreed to be responsible for correcting the damage. The work took approximately four months. In addition to living in a construction zone for four months my daughter had to take time off work to meet with the construction manager. Also she had to place her dog at doggy care at $40.00 a day. Baker Electric Home Energy did not offer to compensate us for her time off of work, travel expenses to and from work to meet the renovation crew, or doggy day care expenses. If you choose to work with Baker Electric Home Energy, beware, you nay end up with a disaster.

We understand and sincerely apologize for your frustration regarding the handling of this issue. After our visit to your ***************, I am happy to report that the system was leak free and all damages were covered by us.

We decided to go with Baker because they promised they were the best in solar. They were quick in obtaining the permits and installing the panels on our roof. However, the actual turning on of the system took some unnecessary time. First time we had the inspection, I was asked to be home as they needed access to my ********* took day off. Inspector came at the allotted time but Baker did not. They decided to come late. When asked they said they had another home they needed to be at. Our inspection was then rescheduled for another 2 weeks. Again, I took another day off. Inspector shows up and we fail inspection. It took a while to figure out what the real reason for failure was because Baker project manager did not show up to the inspection again because he needed to be at another site. He left a worker instead, whom didn't seem to know the reason for failure. Turns out Baker decided to change up design at time of installation making the approved paper plans and the physical design not match. Therefore, again, another delay. By this time we were furious. Third inspection was rescheduled for another 3 and so weeks and Baker did offer to pay for one month's electricity bill to try to compensate their s**** up. Almost 2 months later and we are yet to see this promised electricity compensation. Communication with them is terrible and their accountability is even worst. They try to say it was the city's and the inspector's fault but yet they agreed they changed the design making the plans not match. We had to send numerous emails again and again to get the system running. After 3 inspection, system finally passed and is now on. However, no one compensated me for the time off work, for the multiple month delay, or for the headache of trying to chase them around. Overall, it was a terrible experience. When this was communicated to them, I got nothing but silence. No service recovery and definitely no accountability.

Hello *****, I'd like to begin by apologizing for your ongoing need for time off from work, we understand your frustration regarding this issue. It took much too long to resolve. I contacted our project team to express your disappointment with the service you received. We want this process to be as smooth as possible, but as you can see, it wasn't this time, and we sincerely apologize as this is not the Baker way.