Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

AutoCheck has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • AutoCheck

      475 Anton Blvd Costa Mesa, CA 92626-7037

      BBB Accredited Business
    • AutoCheck

      955 American Ln 1florida Schaumburg, IL 60173-4998

    • Experian

      7321 Ridgeway Ave Skokie, IL 60076-4026

    Business ProfileforAutoCheck

    Automobile Purchasing Consultant
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Ohio Attorney General v Experian
    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On November 7, 2022, Experian entered into an Assurance of Voluntary Compliance with the Ohio Attorney General and 39 other states. The Assurance settle claims related to the data breaches in 2012 and 2015 that compromised the personal information of millions of consumers nationwide. Under terms of the settlement, the business agreed to pay $12.67 million. The business has agreed to strengthen its data-security practices by:

    -Not misrepresenting to its clients the extent to which Experian protects the privacy and security of personal information.
    -Introducing a comprehensive Information Security Program, including regular executive-level reporting and enhanced employee training.
    -Adopting due-diligence provisions, which means properly vetting acquisitions and evaluating data-security concerns prior to integration.
    -Implementing data minimization and disposal requirements, including specific efforts aimed at reducing use of Social Security numbers as identifiers.
    -Meeting specific security requirements regarding encryption, segmentation, patch management, intrusion detection, firewalls, access controls, logging and monitoring, penetration testing and risk assessments.

    The settlement also requires Experian to offer five years of free credit monitoring services to affected consumers, as well as two free copies of their credit reports annually during that time. 

    This action is final.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    89 complaints closed in last 3 years

    42 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/2/2020

    Years in Business: 27

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers vehicle history reports.

    Business Details

    This is a multi-location business.

    Find a Location

    AutoCheck has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • AutoCheck

        475 Anton Blvd Costa Mesa, CA 92626-7037

        BBB Accredited Business
      • AutoCheck

        955 American Ln 1florida Schaumburg, IL 60173-4998

      • Experian

        7321 Ridgeway Ave Skokie, IL 60076-4026

      Headquarters
      475 Anton Blvd, Costa Mesa, CA 92626-7037
      Years in Business:
      27
      Business Started:
      10/30/1996
      Business Incorporated:
      10/30/1996
      Accredited Since:
      4/2/2020
      Type of Entity:
      Corporation
      Alternate Business Name
      • Experian Information Solutions Inc
      Hours of Operation

      Primary

      M:
      8:00 AM - 7:00 PM
      T:
      8:00 AM - 7:00 PM
      W:
      8:00 AM - 7:00 PM
      Th:
      8:00 AM - 7:00 PM
      F:
      8:00 AM - 7:00 PM
      Business Management
      • Mr. Ed Przyzycki, Product Manager
      • Mr. Jafet Chavarria, Manager
      • Mr. Craig Boundy, CEO
      • Mr. Albert Love, Associate
      • Ms. Diana Solano, Complaint Handler
      • Mr. Renan Obando, Complaint Handler
      • Ms. Pam Nardiello, Complaint Handler
      • Mr. Jose Fernandez, Complaint Handler
      Contact Information

      Principal

      • Mr. Craig Boundy, CEO

      Customer Contact

      • Ms. Diana Solano, Complaint Handler
      • Mr. Renan Obando, Complaint Handler
      • Ms. Pam Nardiello, Complaint Handler
      • Mr. Jose Fernandez, Complaint Handler
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      89 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/31/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I went to a dealership to trade in my vehicle and the Experian Auto check came back stating that my vehicle was involved in a serious accident. I have never been involved in an accident in my Jeep Wrangler and this error has severely depressed the value of my car by thousands of dollars.
      Read More

      Customer Reviews

      11 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Chris K

      1 star

      02/22/2024

      Incorrectly reported an accident in a city (********* **) that the car has never been in. My super expensive exotic will surely lose out 10s of thousands in resale due to this fake blemish. No other car reporting agencies list any accidents of any kind.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.