Business ProfileforMarck Motors

my car got in accident my incherense send me to this place marks motoros my car have not that big damage any other shop would fix it in two weeks my car there for 1.2 month i contact them today ask for manager the manager his name *** or whatever his is manager there he talking like he get out from geta or something no professionalism im try to explainer i have 5 kid's 6 on the way doctor ************ i need my van back he talk over me get me hitted after talk to costumer's like that my wife try to talk to them he was super rude and not professional! icall my progressive they told me shop told them my car should be ready by friend after i call back to shop they say who told you that and all that so im super confused i want my car back i have down payment but my car in the show for 1.2 months they using 3 party's to do the job i do not recommend this scam! and i don't know when i be able pick up car but i will call police on Friday if my car not done

********* dropped his vehicle off on 5/17/22 @ 11:00am because it was unsafe to drive. This was the first time seeing this vehicle so no estimate had been written yet. We contacted his ***************** to get the process started. The vehicle was taken to the alignment shop to inspect the suspension and was picked up and brought back to Marck Motors Body Shop on Friday 5/20. An estimate was written and parts were ordered. As the repairs were able to be started and teardown began, the technician working on the vehicle found a lot of pre-existing damage/repairs done prior to this vehicle that was not accident related. Pictures were immediately taken and the ***************** was contacted. On 5/23 the ***************** denied the pre-existing damage saying it was not accident related. On 5/24 **** at MMBS left a message for ********* to give him a call back regarding this matter. ********* called **** @MMBS back on 5/25 as **** explained what was going on and asked ********* to come down and look at the damage that was denied. ********* never came down to the shop and repairs were started back up as normal. During repairs, there were some damaged parts that had to be reordered that caused a little more delay (but not much) everything was on track. The vehicle was sent to paint, all prepped and ready to paint. On 6/14/22 **** @ MMBS received a call from ********* telling him that his ***************** is now denying the repairs (that are well under way) because they found out he was driving the vehicle while working as an Uber driver when the accident took place. His vehicle is not insured for that. You have to have special coverage that ********* does not have. All repairs were once again put on hold to figure out who will be paying for repairs now. The ************ has their own Insurance and ********* ended up using them for the repairs. On 6/15/22 that ***************** came out to look at the vehicle and write a partial estimate to work off of. Repairs were started back up on 6/16/22. **** spoke with ********* on Friday 6/17 and gave him an update on repairs. On Tuesday 6/21 **** @ MMBS spoke with ********* again giving him an update and letting him know its being taken to the alignment shop. On the morning of Wednesday 6/22/22 ********* called MMBS and was talking in a raised tone to the secretary wanting to speak to a manager. The Manager *** picked up the phone (he was familiar of what was happening with this vehicle). ********* immediately started yelling at ***. As *** would try to speak, ********* would cut him off and speak over him. *** kept telling ********* to stop yelling and that is when the cursing started too. A few of the office staff witnessed all of this conversation because it was on speaker. *** would try to tell him not to be speaking to him like this with that tone and cursing and thats when more profanity was used so *************** up the phone. ********* called right back and it was the same conversation taking place but now it was with ********* and his wife both talking to ***. The Office Manager at MMBS named ***** who witnessed all of what was taking place asked *** to put the call on hold and she would take it. Unfortunately ***** and *********s conversation started off the same way. ***** could not get one word in to explain the delays and give an update without ********* cutting her off and talking over her. ***** finally said to him that nothing is going to get resolved if we dont both respect each other and let one another talk without interruption. From there ***** tried to explain that because of the pre-existing damage and his Insurance denying the claim and waiting for the new Insurance to take it over, that caused a delay. ********* kept saying there should be no delay. ********* was being very unreasonable and didnt seem to want to listen or understand. ***** told ********* that the shop is trying to have the vehicle done by Friday 6/24/22. The repairs were completed and the vehicle was picked up on Thursday 6/23/22. The total of the job was over $7,000.00. ***** explained to ********* when picking up the vehicle that repairs were actually finished earlier than what the estimated time would be on a $7,000.00 repair even with the delays that happened throughout this repair. ********* understood that in person, said thank you and left.