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      Country
          Country

          Find a Location

          National Pen Company has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • National Pen Company

              12121 Scripps Summit Dr Ste 200 San Diego, CA 92131-4609

            • National Pen Company

              16885 Via del Campo Ct Ste 100 San Diego, CA 92127-1700

            • National Pen Company

              342 Shelbyville Mills Rd Shelbyville, TN 37160-3833

            • National Pen Co. LLC

              PO Box 847203 Dallas, TX 75284-7203

            Business ProfileforNational Pen Company

            Advertising Specialties
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Pattern of Complaint:

            BBB files indicate that this business has a pattern of complaints concerning that the business is not fulfilling customer orders as submitted, such as orders being defective, incorrectly printed, incomplete, and receiving incorrect colors. Consumers also allege that when addressing these issues with customer service representatives, they did not assist in resolving the concerns.


            On October 5th, 2022, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of October 19th, 2022 BBB has had no response.

            Additional business information

            Advertising Review:

            On July 27, 2022, BBB requested National Pen Company to modify, substantiate or discontinue claims made on their website (https://www.pens.com) that read, "You can order risk-free thanks to our guarantee.", at the bottom of the homepage, "..And because we’re not happy until you are, our One-Year Quality Guarantee has your back..", In the "About Us" section, Additionally, the website displays sales with no expiration date, and advertises comparison pricing, and Furthermore, the company flyer reads "..Your personalized logo - Free..". Advertisers must be prepared to substantiate such claims per BBB's Code of Advertising.

            BBB's Code of Advertising Section 9 states, The unqualified term “sale” may be used in advertising only if there is a significant reduction from the advertiser's usual and customary price of the products or services offered and the sale is for a limited period of time. If the sale exceeds thirty (30) days, advertisers should be prepared to substantiate that the offering is indeed a valid price reduction and has not become their regular price. Time limit sales must be observed. BBB's Code of Advertising Section 14 states, An advertiser may use the word “free” in advertising whenever the advertiser is offering an unconditional gift. If receipt of the “free” product or service is conditional on a purchase: The advertiser must clearly and conspicuously disclose this condition with the “free” offer (not simply by placing an asterisk or symbol next to “free” and referring to the condition(s) in a footnote); and because the consumer continually searches for the best buy and regards the offer of “free” products or services to be a special bargain, all such offers must be made with extreme care so as to avoid any possibility that consumers will be misled or deceived. Representative language frequently used in such offers includes: “Free”, “Buy 1-Get-1 Free”, “2-for-1 Sale”, “50% off with Purchase of Two”, “$1 Sale”, “1/2 Off”, and “Gift with Purchase”. Literally, of course, the advertiser is not offering anything “free” (for example, an unconditional gift), or 1/2 free or 2 for 1 when making such an offer, since the consumer is required to purchase a product or service in order to receive the “free” or “2 for 1” item.” Additionally, BBB's Code of Advertising Section 20 states, When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.

            As of August 11, 2022 the business has not responded to BBB's request.

            See all additional business information

            At-a-glance

            Customer Reviews

            1.13/5stars

            Average of 104 Customer Reviews

            Customer Complaints

            174 complaints closed in last 3 years

            34 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This business offers pens and other accessories.

            Business Details

            This is a multi-location business.

            Find a Location

            National Pen Company has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • National Pen Company

                12121 Scripps Summit Dr Ste 200 San Diego, CA 92131-4609

              • National Pen Company

                16885 Via del Campo Ct Ste 100 San Diego, CA 92127-1700

              • National Pen Company

                342 Shelbyville Mills Rd Shelbyville, TN 37160-3833

              • National Pen Co. LLC

                PO Box 847203 Dallas, TX 75284-7203

              BBB File Opened:
              3/1/1976
              Years in Business:
              48
              Business Started:
              3/1/1976
              Business Incorporated:
              6/4/2013
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Pens.com
              • National Pen at pens.com
              • National Pen Co LLC
              • Atlas Pen & Pencil
              • Internet Design Technologies - IDT
              Business Management
              • Mr. Rich Obrigowitch, CFO
              • Ms. Barbara Wagner, VP Contact Center
              • Ms. Danae Booker, Head of Brand and Corporate Communications
              Contact Information

              Principal

              • Mr. Rich Obrigowitch, CFO
              Additional Contact Information

              Fax Numbers

              • (858) 675-3030
                Primary Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              174 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/05/2024

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Unanswered
              I purchased pens through National Pens. When I received them the logo was blurry on all the pens. They offered me a discount and initially I agreed. Once I pulled some of the pens out of the box, the tips were wobbly when writing with them. I called the company and told them I did not want the pens. I sent the pens back to the company. They had their quality team check the pens and sent them back saying there was nothing wrong with them. I called them and told them I am utilizing my customer satisfaction guarantee. I told them I am the customer and I need to be satisfied and I am not. I do not plan on paying for these defective pens. The company keeps calling and sending invoices despite me telling them I am not satisfied. The company has photos of the blurred logo and notes in their system acknowledging the defect but are still demanding I pay the invoice.

              Customer Reviews

              104 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              ANDREA M

              01/06/2024

              This is 2nd and last time ordering from this company. I order pens each year to hand out around the Holidays and New Years. I had been ordering from another company and when I received a flyer in the mail, I assumed it was the same company. It was not. Last year I ordered 300 pens and a great deal of the pens exploded in the box ruining the other pens. Many of them were lose and were apart in the box. After a lengthy discussion with customer service they gave me a full refund. I chose not to have them replace the pens because I was so sad and distraught. This year I gave them another try. I ordered an assortment of colors. The pens arrived were all black....boring. I was so furious, Not Again. I immediately called them. I did as they stated and emailed with photos. I was given the wrong email and actually emailed them twice. I received a call from "Billing" inquiring about my complaint and why haven't I emailed them. I pulled up my emails and discussed it with them. I was then told that I was not emailing the correct email. After they received my photo, their resolution was 40% off or return the entire lot. Well we were now in the New Year and I handed out several pens. I felt as though I should have received a full refund or supplied with my correct order which never was offered. Today I paid my invoice because I was not about to get a $25.00 late fee. I do not plan to give them a 3rd chance. How I wish I had read the reviews on *** first.

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              BBB Reports On

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