Description

I am submitting this formal complaint against Kaliqo (Kaliqo.com) regarding duplicate billing, deceptive advertising, and failure to issue a refund after a properly completed return. On October 8, 2025, I placed an online order for one set of Kaliqo Solar Lanterns for $69.98. I was charged twice for this single order, resulting in two charges of $69.98. On October 28, 2025, I received and was charged for two sets of lanterns, despite ordering only one. Upon receipt, it was immediately apparent that the product was materially different from how it is advertised. Along with a self-photo that I modeled after their advertisement to show the contrast, I returned all four lanterns—one opened, but fully repackaged in its original packaging, and the remaining three unopened and still shrink-wrapped. The items were returned in full compliance with Kaliqo’s stated return policy, but at my expense to the California address listed on Kaliqo’s website, with the reasonable expectation that return shipping would be reimbursed per their policy. UPS confirmed delivery of the returned items on November 11, 2025. In tracking my refund I largely received generic emails from Kaliqo, however, on November 21, 2025, Kaliqo emailed me stating that a refund had been issued and referenced the last four digits of the credit card used for purchase. Despite this representation, which I now feel was a diversionary tactic, and dozens of follow-up emails and letters, no refund has been received to date. I am requesting the following: - A full refund totaling $185.50, consisting of: - $139.96 (two charges of $69.98), and - $45.54 in return shipping costs. Kaliqo’s website states: “In most cases, we cover the cost of return shipping. However, if we determine that return requests are excessive or abusive, return costs may be charged to the customer.” This return was neither excessive nor abusive, as I ordered only one set, was charged twice, and received merchandise that did not match the advertised product. - BBB assistance in holding Kaliqo accountable for what appears to be a broader pattern of consumer harm. Based on the volume of current online warnings and continued widespread advertising, I am concerned that many consumers may be experiencing similar issues, without the tenacity I have to hold them accountable. I mean, who has the time. Thank you for your assistance and consideration. Sincerely, ****** ***** ********* ************ ***************** PS A great deal, but not all, of my correspondence is included the attached document.