Description

I booked a round-trip international flight through an online travel agency (FlightHub). Payment was accepted and a booking number was issued. Shortly afterward, the booking was cancelled by the company. When I contacted customer support the same day, I was given multiple contradictory explanations for the cancellation, including that the airline made an “unexpected change,” that the ticket could not be issued due to unavailability, and later that the booking and payment were “not confirmed,” despite an authorization on my credit card and a cancellation email referencing the booking. I repeatedly requested a clear written explanation and escalation to a supervisor by email for documentation purposes. I was initially told escalation was only possible by phone, then later told a manager would contact me by email. No follow-up ever occurred, and the company stopped responding. Because of the lack of transparency and response, I was forced to rebook my travel independently at a higher cost and under different baggage conditions after spending many hours searching for alternatives. Although the original amount was eventually refunded, the issue involved misleading and inconsistent information, refusal to provide written escalation, and failure to respond after promising follow-up. This caused financial loss, time loss, and significant inconvenience.