Description

On September 21st, 2025, I initiated contact with Matthew Mitchell from Elite Craftsmaster LLC. I needed an estimate completed for sidings. He send an estimate to us on September 22, 2025 of a quote of $18917.00. He stated he need half the money to order the sidings but required the amount of $9318.75. I inquired about when the shipping will arrive but he stated since I gave him a cashier check it would take two weeks to clear. Two weeks passed and we inquired about the order for the sidings. He stated it was on order and arrival was except to be at my home on Oct 7, 2025. The expected arrival date passed and I called to find out what was the hold up, he said he was going through some personal things and need time to help his girlfriend. I was sympathetic but asked him when the order was coming. He stated he has contractor issues and his square account that had 65k into was on hold. I asked him if I can get my money back but he stated he place the siding on order. I again asked him to follow up on the siding. After a few days he text start the contractors and the siding will arrive Oct 28th. The arrival date passed and I called him to ask him what's going on. He stated he wanted that his contractors walked out on him and does have anyone to assist and that he and another assistant Cassandra will come to install the siding. I told him I need the installation center completed before Nov 26 and the delay has affected other ongoing projects. He text me Nov 5 stating the siding will be arriving soon. I followed up on Nov 10 via text to find out what date the siding will arrive. He text and stated he would call me later 48 had pass and no response and all my calls went straight to Voicemail. I have no idea where my money went and I am uncertain that I will ever seen my money or the siding. From Sept 21 to Nov 11, I have received limited contact from Matthew, constant delay, and no communication on a refund or if the project can be completed.